British Ceramic Tiles - They actually want our feedback - TilersForums.com

[Qwerty]

Wow! It seems the power of social media has had some effect!

I try to keep the forum Twitter account ticking over and recently the issue of how bad BCT (British Ceramic Tiles) are for us tilers.

BCT have openly put it out there wanting feedback from us.....

So please either respond to this thread with as much detail as possible and I'm happy to take this forward on your behalf, or respond to the BCT tweet directly.

 

[Bill]

I confess to being @piesaregreat and I have had a direct message off BCT asking to give examples of why we find BCT a poor choice. I have asked them to join this forum and to try and receive feedback

They appear to be sincere.

 

[One Day]

I have the solution!
Whoever is in charge of quality control in BCT production simply needs a trip to specsavers.

 

[Bathfix Bob]

I wouldn't use British Ceramic Tiles to tile my worst enemy's prison cell, I'll never forget the way their Rep Nick Johnson repeatedly fobbed me off on the phone making out he was constantly rushing into a meeting and he would ring me back.
I'm still waiting for that call Nick....

 

[Jimny Cricket]

This is a really interesting thread for me! The last 2 bathrooms/wetroom's I've tiled the customer's chose a BCT tile for the walls (vinyl on the floors) and I couldn't believe the bow/'BANANA' in some of the tiles...
As to 'soft' they're like digestive biscuits!
I'm a plumber to trade but I really enjoy doing tiling as well when I have the opportunity. Setting out is always a challenge, however I get there in the end.

 

[Dave]

I've fitted loads of them, definitely not the best tiles in the world, but I would never refuse to fit them, people have budget's and I try to work within them,.
would never brick bond them, and you have to be creative with the spacing , but I enjoy a challenge .!!

I also fit loads as a comp i subby too use them lol..
I wont fit them brickbond either and otherwise as you say spacing and grout disguises the poor tile sizing to a degree.

I have some pics of truly unacceptable glaze issue somewhere , I'll upload them.

 

[Qwerty]

Well I've got their attention as they have posted this publicly and via DM. Can't say fairer than this at the moment -

I've sent them a link to this thread and invited them to view and respond here.

 

[Qwerty]

All, please please please either post your feedback to this thread if you haven't already done so or PM or email me if you would rather do that.

BCT have contacted me directly and I can assure you they are monitoring what is being discussed here and very much want to work with us professionals to rectify these issues. This is a huge step for them and for us, so let's work together to resolve issues now. I plan on meeting with their marketing & manufacturing team in person (possibly with another/ other tilers) in the near future to move this forward.

Please don't forget that I'm not being paid or asked to do this, I'm doing it for us - the tiling professionals and our future customers.

 

[Bill]

Excellent.... tell them that I started it ....

 

[LauraCTW]

Its good that they finally want feedback. The problem is with the big brand names involved people assume quality, we are stocking a small core range and making sure they are used in the correct circumstances as it is what the customer wants!

A good bit of feedback today for them though. I had an email at 8 this morning saying patterns did not match up within a batch and the tiles are on the wall and by 11.30 it was agreed that BCT would get their QC team to check the full replacement for the shower area and send out FOC to be with me on Thursday.

I think they are trying to listen and improve but the feedback needs to be constructive not just the same old "its white bodied sh*t" that you see everywhere.

 

[One Day]

All, please please please either post your feedback to this thread if you haven't already done so or PM or email me if you would rather do that.

BCT have contacted me directly and I can assure you they are monitoring what is being discussed here and very much want to work with us professionals to rectify these issues. This is a huge step for them and for us, so let's work together to resolve issues now. I plan on meeting with their marketing & manufacturing team in person (possibly with another/ other tilers) in the near future to move this forward.

Please don't forget that I'm not being paid or asked to do this, I'm doing it for us - the tiling professionals and our future customers.

I'd love to come with you. Devon is a bit far though!

 

[Bill]

The is what they messaged me....

'Hi. Thanks for making contact with us. We have seen a recent thread on Tilers Forum in regards to BCT and we have extended an invite to Geoff who originated the thread to collate the feedback so we can sit down with him and one or two others along with senior members of BCT so we can use it to move forward. We have made some strategic new appointments within manufacturing that has shown some areas of weaknesses that we are addressing. However we want to work closer with installers so we can develop the best products for installers and consumers, by firstly addressing what we are getting wrong. Thanks BCT.'

 

[Qwerty]

The is what they messaged me....

'Hi. Thanks for making contact with us. We have seen a recent thread on Tilers Forum in regards to BCT and we have extended an invite to Geoff who originated the thread to collate the feedback so we can sit down with him and one or two others along with senior members of BCT so we can use it to move forward. We have made some strategic new appointments within manufacturing that has shown some areas of weaknesses that we are addressing. However we want to work closer with installers so we can develop the best products for installers and consumers, by firstly addressing what we are getting wrong. Thanks BCT.'

Yes. That is essentially what is happening

 

[One Day]

Impressive!

 

[Bill]

Devon is too far for me too unless they are providing an overnight stop over eh @impish?

 

[One Day]

Devon is too far for me too unless they are providing an overnight stop over eh @impish?

I'll drive there, you can drive back?