Has an expert done this job? - Tile Advice

[John Benton]

Hundreds!! (Sellotape )
Pilkingtons penthouse range 1983.
Customer said over the phone (land line) that a couple of tiles had a pin prick in the glaze. I told him to put a piece of tape over the affected tile and I would change it tomorrow.
Got there to find literally hundreds of pieces of sellotape over the whole room.
Told him to get the rep out and he would confirm a fault/ or not and they would pay me to change them.
He just left it as it was when I told him it was in the nature of ceramics.
As a side note - that Pilkingtons rep is now the top man at CTD in this country.

What's a land line?

 

[Reggiethethird]

Is that OSB board in the last photo?

The board was just to cover areas where tiles are yet to be replaced. He laid directly on to concrete screed. I suggested using Ditra matting and was swiftly told we didn't need to...