Citizens Advice (previously Citizens Advice Bureau and also known as Cyngor ar Bopeth in Welsh) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.The twin aims of the Citizens Advice service are "to provide the advice people need for the problems they face" and secondly "to improve the policies and principles that affect people's lives". This research and campaigns agenda also known as "social policy" is more preventative in nature and designed to stop problems arising in the first place.
Citizens Advice organisations emerged in the 1930s linked to the emergence of a fledgling social welfare service and the outbreak of World War II. Public funding for the organisation was cut following the war but restored during the 1960s and a government grant in 1973 allowed the National Association of Citizens Advice Bureaux (NACAB) to expand the charity. Citizens Advice has grown to be the largest independent advice provider in the United Kingdom. There are also a number of Citizens Advice organisations that base themselves on the United Kingdom advice charity mainly in parts of the Commonwealth including Australia, New Zealand, and Gibraltar.In 2013 the Citizens Advice Adviceguide website was visited by one third of United Kingdom's online population and Citizens Advice's own research shows that four in ten of the British population contact Citizens Advice at some point during their lives. In 2014 Citizens Advice celebrated its 75th anniversary and in 2015 the charity was named Charity of the Year at the 2015 Charity Awards. During the ten year leadership of the former Chief Executive Gillian Guy Citizens Advice expanded its remit taking on the contract for the Witness Service and the face-to-face advice element of Pension Wise.

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  1. I

    Poor tiling need advice

    Hi people I'm in desperate need of advice So my builder who I let go due to poor work has made a absolute shambles of tiling work he done . Floor tiles in the kitchen he firstly laid a tile backer board on top of my floorboards. He only screwed the board down to the floor with washers ...
  2. J

    Advice for mat and marble tiles :)

    Hi everyone I am building my own house and now I'm ready to tile the floor downstairs. I have underfloor heating (wet system) with the calcium screed on top. Its about 65 mm thick the screed is. I was advised by the company that installed the screed to sand the top to get the film off, I have...
  3. R

    Decoupling mat advice

    Hi, hoping for some advice.... Had a anhydrite screed laid early Feb. Looking at laying 20mm thick limestone at the end of march. The floor has UFH but the heating system can't be commissioned until the floor is laid-so can't get any heat in the floor. The stone company advise Kerakoll BIOTEX...
  4. C

    Kerdi shower pan extension advice?

    Hey. I doing my first walk-in tiled shower. The shower is 4’x8’. Most of the floor is covered with a Kerd pre-sloped shower tray. I’m going to make up the remainder with drypack (4’x 3’) What I didn’t consider is that, to maintain proper slope, the drypack at its highest point will be 5/16”...
  5. G

    1st tiling project - basic questions & advice please...

    Hey everyone. Hope you are well. I want to learn how to tile and do a fairly basic bit of tiling in my kitchen, mainly having 6 rows of white metro tiles, which will go around the wall behind the sink, behind the hob and then to the left of the hob. I have a few questions, I imagine they are...
  6. A

    Advice for neating up tile edges left by professional tiler.

    Hi there Homeowner here who recently had my kitchen tiled by a professional tiler. We’ve been left with some untidy edges to tiles and I’m looking for an easy solution to fix and improve the appearance myself. The tile had to be cut and the edge that has been left is not neat. The tiles are...
  7. R

    Arditex NA over the kitchen floor area (Urgrent)

    Hi all, I've laid some Arditex NA over the kitchen floor area (not under cabinets. The area is 4.5m x 1.8m. The top third of the room is totally level. The remainder of the room has a slope, left to right with a max difference of 7mm in an isolated area and 5mm for average. (1mm-7mm left to...
  8. S

    NoMorePly to new floor for Tiling - fixing advice

    Hi all, I want to tile over a completely new floor. New floor joists have been installed with new 22mm flooring sheets over. I’m thinking I need to install 6mm NoMorePly then tile. I’m assuming the following: - 1) PU adhesive and cement screw fixing for the NoMorePly? 2) primer NoMorePly? 3)...
  9. Ebbrom

    Quarry tile sealant advice - made a mess

    Hello! We have quarry tiles which we used iron wax satin on. I did one coat. We then had some plaster come down when the builders fitted some spotlights and we couldn’t get it clean after three mops. I therefore tried the HG grout remover I had again which we used before the wax. This has left...
  10. T

    New saw advice appreciated!

    Hi all, I’m after a new hand held wet & dry saw cos my dewalts had it, and been looking at the Rubi tc125 kit that’s out at the minute as it comes with cutting guides. The Rubi mitres but that isn’t a deal breaker. I generally seem to be doing up to 600 x 1200 mm tiles, sometimes larger. Looking...
  11. T

    Looking for advice regarding decoupling matting

    Hi Everyone. I'm after some advice with regard large format Tiles with water fed underfloor heating. I'm about to lay 100m2 of plank style (1500mm x 240mm) on chipboard floorboards with integrated underfloor heating. I was planning on using Durabase C1++ decoupling matting but saw that it may...
  12. P

    Fix-a-floor product advice please

    Hi there, Has anyone had any experience with this product and what was you opinion on it? I’m well aware that it’s not going to be a miracle fix in all situations but I have a couple of loose tiles on a concrete floor that I’d like to stabilise and it would be great to not have to go through the...
  13. R

    Advice for this area please, picture attached

    Hi, first time I’m posting 👋🏽 I’m after some advice please. Is this area going to need plastering before tiling or will tile backerboards be ok to use? Not looking for a quick fix as I want to do it properly but I know plastering will delay the tiling. Thanks ☺️
  14. T

    New boy here, in need of some tips and advice from those who know.

    Hello, All. I found you just now, and needing a bit of advice I thought I'd join up. So far the forum looks like just what I need. See you in the forums. Cheers.
  15. Jjbailey22

    Advice on the best solution here?

    What is the best way to tile this section? Hi. Looking for some opinions or advice. Currently renovating the bathroom and put in a new door lining etc. So when it's come to tiling I've gone straight to the door lining (small gap) and then will put the new architrave on top. But I'm going to...
  16. L

    Tiler mistakes - Advice required

    I would like some advise. We booked a tiler for a new build with quite a lot of work to be done. I asked him for a price and I remember I asked in square metres. Now the jobs done he said that price is in yards. Can anyone tell me if that’s common or if he’s trying to squeeze more out of us. He...
  17. S

    Tile trim advice - opinion on install and remedial work

    Hi, new to forum and after some advice after a professional install. Just had kitchen splashbacks tiled and the finish of the corners on the edge trim is really bothering me. I've spent a lot of money on the kitchen and this is bothering me to the point where I'd be willing to rip all the...
  18. A

    Patio porcelain tiles lifted within a month: Adhesive advice please

    Hi All, I am wondering if someone would be able to help me out/explain something. We had a patio laid back in Feb/March time by the building firm doing our extension, onto a new concrete base around the new extension. The porcelain tiles were 20mm thick and 600x900 so quite large. Ditra mat was...
  19. xxredmaxx

    Water UFH advice on build-up for UFH

    Hi all. I came across this forum searching for info so my first post. I'm renovating 1890's Victorian house with suspended floors. Joists are traditional 16" centres. I want to install wet UFH to bathroom on 1st floor and finished floor to ceiling height is tight so trying not to lose any...
  20. mestanovsky

    Advice for tile over unconventional wood subfloor?

    I’ve got 3/4” MDF over 1-1/2” t&g car decking, over 6x8” joists on 48” centers. All solid, good shape. Specs for cement board and ditra seems to suggest I should give up hope of successful tiling because of wide joist spacing. But I want to believe. And think the thickness of Mdf+ car decking...
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