E
Erin Whiley
Hello,
I'm hoping someone may be able to help me. We had black and white ceramic tiles put in our kitchen and the black started to fade. We contact the company who we bought them from who put us in contact with the supplier. The supplier replaced the tiles and the exact same thing is happening again. We have informed the suppliers who are now coming up with all manner of rubbish excuses as to why this is happening, the main one being that we are the only people to ever have had a problem with these tiles and so therefore it is our fault.
We are an ordinary household with two people and two dogs and we haven't done anything that an ordinary family wouldn't do on the tiles. No harsh chemicals, no buffing machines, no tap dancing.
We are looking for an independent inspector to come in and give us a report on the tiles but all the people I've been able to contact say they don't deal with colour fading, only bad installation. Can anyone suggest someone who may be able to help please?
Thank you,
Erin
I'm hoping someone may be able to help me. We had black and white ceramic tiles put in our kitchen and the black started to fade. We contact the company who we bought them from who put us in contact with the supplier. The supplier replaced the tiles and the exact same thing is happening again. We have informed the suppliers who are now coming up with all manner of rubbish excuses as to why this is happening, the main one being that we are the only people to ever have had a problem with these tiles and so therefore it is our fault.
We are an ordinary household with two people and two dogs and we haven't done anything that an ordinary family wouldn't do on the tiles. No harsh chemicals, no buffing machines, no tap dancing.
We are looking for an independent inspector to come in and give us a report on the tiles but all the people I've been able to contact say they don't deal with colour fading, only bad installation. Can anyone suggest someone who may be able to help please?
Thank you,
Erin