Is this ok? Natural stone floor not level after tiling

[WaltWhite]

hi guys

recently had a new bathroom tiled in our new loft conversion . Tiles were laid on top of ply but were told latex would be put underneath to level the floor? There was definitely something put down before adhesive that was left overnight. But now it's finished the tiles are not level at one end of the bathroom floor. Also the natural stone tiles to me look dirty now and now they have been sealed they are like that now for good? Or am I being too picky? If I'm right can the tiler do anything to remedy or myself, other than the obvious start again!

 

[Andy Allen]

Grouting looks terrible.
Was it sealed before grouting?

 

[widler]

Looks a bit ropey if im honest, defo needs a good clean.
BUT it looks like he has sealed it after grouting ? Or sealed it again after grouting and sealed grout dust in

 

[Old Mod]

A flat floor is one thing and a level floor is something completely different.
If your finished floor is flat and not causing any issues for you, then whilst it may not be exactly what you expected, flat is acceptable generally.
It does look like it's been left in an unacceptable state tho.
Yes it can be remedied, first you would need to give it a deep clean with something like Lithofin Power Clean or Wexa, diluted as instructed, then left to thoroughly dry for a few days.
Then you can re-seal it with something like Lithofins Stain Stop, this will give your floor protection from everyday stains.
There are also daily care products that can extend the life of your seal. And of course you can top up the seal whenever you feel it is necessary.
Here is a PDF explaining the cleaning and sealing process

If any of the above info is incorrect I'm sure @Lithofin BOB can put you right.
I wouldn't panic yet tho.

 

[Time's Ran Out]

Looking at that level you could have a 2 inch step into the room if it was to be level. It's not the 'Tilers' fault for the substrate levels and it may be flat.
If indeed it was a 'tiler' who did this work it's been left in unacceptable condition. Get him back to rectify and delay payment till your happy!

 

[WaltWhite]

Great advice, thanks a lot. The tiles are marble would using the lithofin chemicals be ok with this? Regrout before sealing again?

 

[Old Mod]

Lithofin will have the correct chemicals yes.
Power clean is more suited to marble I think,
@Lithofin BOB will be exact, and he'll almost definitely be on at some point this evening or very early tomorrow. Creature of habit is our Bob!
Getting it clean is the first stage.
Leaving it to completely dry will be the next, even if it takes several days.
THEN re-seal, follow instructions to the letter!
Do not cut corners or have a 'that'll do' approach.
Then you can re-grout. You can make that call when you have it at that stage. If you do re grout, you will need to seal after that as well.
Good luck.
And wait for Bob

 

[hmtiling]

Are they fired earth 'east Hampton' tiles?

 

[Concrete guy]

They look like a low grade Carrara Marble (low simply meaning they are more grey than white) used to create a mosaic.

If they have been recently laid (last day or so) they may still be retaining moisture from the grout/adhesive which gives them a darker appearance (grubby looking almost).

If a dark adhesive has been used rather than a white adhesive that will also darken the marble.

If they've been sealed, they may have been sealed too soon, locking in moisture and darkening the stone.

If you look at the edge of each hexagon, they are sawn and the edges aren't eased or finished in any way so you can see chipping along all six edges of the hexagon. This is highlighted once it's grouted. They don't look well manufactured to be honest.

How long ago was the job completed?

 

[WaltWhite]

The tiles are fired earth bridghampton and the job was "finished" 8 days ago. I've held back a third of the money we agreed, but still he isn't cheap! We were recommended this guy as we wanted a top quality job, doesn't seem like we've got one at the moment. He also retiled our other bathroom, ceramic tiles over the current floor tiles I think that looks ok. Ceramic tiles though probably an easier job