Urgent help; scratches on ceramic tiles

[Ali_hs]

If any one can kindly help me solving this issue.. I bought this italian 1st choice ceramic Grac Tiles for my house.. After finishing tiling them many scratches appeared on the tiles without heavy duty and at walking Only!!
I would like to know whats the problem and if there is any solution.

Thanks!

 

[CJ]

What grout did you use?

 

[Ali_hs]

What grout did you use?

Whats the difference?

 

[Old Mod]

Whats the difference?

A course grout heavy in aggregates could cause the scratches.
Looking at the images closely, the scratches appear to have been caused by a circular motion, maybe during cleaning, not by walking.

 

[Dave]

Was a buffing machine used ?

 

[Dumbo]

Was a buffing machine used ?

I thinking along those lines ,, as if I was grouting or buffing by hand the circles wouldn't be so perfect , I'm also thinking is there a fault in the tile that wasn't spotted until after installation where in fact they are marks made in production

 

[Dhtiling]

Looks like it occurred after the tiles were set, it's like the scratch patterns span across multiple tiles.

 

[Ali_hs]

Was a buffing machine used ?

No.. No Machines used.. But regarding the

I thinking along those lines ,, as if I was grouting or buffing by hand the circles wouldn't be so perfect , I'm also thinking is there a fault in the tile that wasn't spotted until after installation where in fact they are marks made in production

If its a grouting cause it would be on specific tiles not on all 90 msq area with same shapes and distances.. Its a fault in production.. I was said to have 1st choice italian Grac!!!!
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Looks like it occurred after the tiles were set, it's like the scratch patterns span across multiple tiles.

I might agree hut if scratches occured when tiles were set when grouting some areas should be in good conditions.. Im telling you all 100 msq area eventhough i didnt start living in my home yet 😊

 

[CJ]

It does look like course sandy grout Scratches. Bal super flex by any chance? 🤔

 

[Dave]

It does look like course sandy grout Scratches. Bal super flex by any chance? 🤔

Can you buy Bal in Lebanon 😂
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No.. No Machines used.. But regarding the

If its a grouting cause it would be on specific tiles not on all 90 msq area with same shapes and distances.. Its a fault in production.. I was said to have 1st choice italian Grac!!!!
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I might agree hut if scratches occured when tiles were set when grouting some areas should be in good conditions.. Im telling you all 100 msq area eventhough i didnt start living in my home yet 😊

have you any spare tiles , to check the surface finish. ?

 

[Sean Kelly]

Could those scratches be caused by that trolly in the background of pic no.1 & 2?

 

[Italy]

the grac ceramics brand does not exist in Italy.
are you sure of the name?

 

[Dumbo]

Personally I think it's scratches from the polishing process in the production and it's just not very good

 

[Ali_hs]

Can you buy Bal in Lebanon 😂
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have you any spare tiles , to check the surface finish. ?

the grac ceramics brand does not exist in Italy.
are you sure of the name?

This is the brand

 

[Dhtiling]

If those are leftover or not yet installed tiles, open a box and examine a few to see if the scratches are there as well. That should help get it sorted.

 

[Italy]

Italgraniti , Is a good brand, it seems strange to make these mistakes, check a tile of the package if it is scratched

 

[Dhtiling]

I am getting a little tired making bad tiles look good. Antonoio, your tiles are garbage. Customers tell me they paid alot so it should look good. I can't make a poop look like a happy brunch.

 

[Albert]

I am getting a little tired making bad tiles look good. Antonoio, your tiles are garbage. Customers tell me they paid alot so it should look good. I can't make a poop look like a happy brunch.

A bit strong that statement, you shouldn't tar everyone with the same brush. There are good and bad tiles from all countries

 

[Italy]

I am getting a little tired making bad tiles look good. Antonoio, your tiles are garbage. Customers tell me they paid alot so it should look good. I can't make a poop look like a happy brunch.

in fact those that do in Alaska are better.
PS. isn't this the season you go into hibernation?

 

[J Sid]

Are they seconds?

 

[Italy]

Is your floor in contact with an outdoor area?
because the lapping effect is not recommended for a floor in contact with the outside, for example from the garden you enter the house.
Was the installation carried out with adhesive or sand cement?
excuse the second question, but in Lebanon I do not know the various laying systems.
have you checked a tile of the spare pack?
if that were scratched, you have all the rights to protest.
although .... when the material is laid there is little chance.
I enclose what advice italgraniti
lappato as your floor is a MEDIUM TRAFFIC

 

[Italy]

in fact those that do in Alaska are better.
PS. isn't this the season you go into hibernation?

it seems that I am the master of the tiles produced in Italy ...
if so I would be the owner of a third party in Italy.
before you talk you should study a little,
if you calculate the square meters of tiles produced in Italy and the disputes, you will see that the percentage is very low.
I'm not defending any brand of tiles, I myself have my blacklist of manufacturers.

 

[CJ]

Can you buy Bal in Lebanon 😂
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just noticed that 😁🙄

have you any spare tiles , to check the surface finish. ?

 

[Dhtiling]

It is hibernating season. Everyone gets grumpy quickly as I did, and I apologize for that. Bowed tiles and frozen water lines to the saw are not what I asked Santa for, yet here we are. Again, I apologize for my poor attitude, long day.

 

[Italy]

It is hibernating season. Everyone gets grumpy quickly as I did, and I apologize for that. Bowed tiles and frozen water lines to the saw are not what I asked Santa for, yet here we are. Again, I apologize for my poor attitude, long day.

I also apologize @Dhtiling

 

[Dhtiling]

No reason to my friend. But know, I do blame you for every bad tile I get from Italy, you guys can't even make buildings that stand up straight, a square tile is a big jump.😉