Ray, a bit of a long story involving a lady I did a quote for tiling her porch. She did not accept my advice or quote, but opted to employ the decorator to tile the floor. She had me back again to quote for her new conservatory, but told me not to look at the porch floor because she is not happy with it (dodgy grout lines and dodgy cuts).
I measured the conservatory at 11sqm and asked what was going down on top of the concrete. She told me about this special UFH and insulation, 9mm ply and chipboard. I advised her that insulation boards with standard wired UFH with SLC was a cheaper and better solution. I told her if she went ahead with what was being planned then I would not tile it. I even rang the manufacturer of the UFH and they told me it is not designed for ceramic or porcelain tiles.
She also insisted it was only 9sqm.
She went ahead with the installation and called me back because she could not get a tiler to tile it. I bounced up and down on the floor and said that it can't be tiled.
By now I have spent at least a day visiting her 3 times, talking to her floor layer, talking the the tech team for UFH, looking on the internet (inc. Tilersforums), ringing the conservatory people, ringing the customer and emailing the customer with findings and info. Have I been paid for my time? No.
I then get another email from her pleading with me to tile it because her furniture will soon be delivered. I did not reply
The conservatory installers don't want to help her because they now have all her money. She is asking me what to do, but I have already given her loads of advice. The only advice now is to go with amtico or laminate......not ideal in a conservatory.