Got the dreaded phone call today.

[The Legend; Phil Hobson RIP]

I thought I had been lucky and not had any comebacks with the decoupling membranes. But this morning a client rang to say "Phil I am getting a crunching sound on some parts of my floor, do you know what it might be?" I told him I knew exactly what it was, the Genesis G mat had failed.

I just wondered if anyone else was still having problems? I know Dural held their hands up and have been injecting the resins, but are Genesis or others still trying to blame it on fixer error? as we all now are aware the mats that failed all came from the same factory in Germany. how can one company deny responsibility when others are trying to do the right thing?

This floor was laid in 2010 so around the time the bad batches were made. The client has been in touch with CTD who supplied the mat and they are aware of the problem, this must be going on all over the country if not the world.

I would appreciate any feedback, I have already spoken to a few TF members, but would like to hear from anyone who could give an update. I know Neale ( Sir Ramic) might know something as I think he might have had a similar experience. We all recomended these mats in good faith, but it seems we are now being blamed for a sub-standard product.:mad2:

 

[Gazzer]

Nope wasnt me, Deano had an issue I believe.

 

[Spud]

its not just a problem in the uk either the USA had similiar problems

 

[The Legend; Phil Hobson RIP]

Nope wasnt me, Deano had an issue I believe.

Sorry Neale, I thought you had.

 

[bugs183]

Mm not good Phil, do feel for you when the materials let you down.
I did a big floor a few years ago in Dural and i've just got that feeling (or paranoia!)they'll be a phone call, never used it ince and always insist on Ditra. I'ts never let me down.
Good luck matey.

 

[John Benton]

I always use Ditra where appropriate and never had problems, can only say thank god i never used any other product.

I thought for a moment when I read the dreaded 'got the phone call' that it was PPI again :incazzato:

 

[DHTiling]

So ,, the question is.. has anyone had a Genesis G mat failure and have Genesis done anything about it... this will help Phil a lot ...


Nice chatting today Phil mate..

 

[The Legend; Phil Hobson RIP]

Thanks Dave good to talk to you too, and Gary and Dean. Anymore info from anyone much appreciated. I will not be rolling over on this one.

 

[Peter]

Surely there's some sort of legal clause or satisfactory goods act that bounds them to stand over it. Has the floor been down long Phil?

 

[The Legend; Phil Hobson RIP]

Since 2010 Peter, I hope someone will admit responsibility and get this mess sorted.:mad2:

 

[charlie1]

Thats rubbish news phill, your the type of guy to just fix it though then try to get compensation. I assume you supplied the materials? An investigation will prove the goods are faulty, reinforced by the fact you mention so many other failures from the same time, I'm sure there will be others on here to verify this fact. So Wilst we gather all possible information on here, I suggest you get the ball rolling with genesis and we shall get to the bottom of it and you won't be left out of pocket. Chin up mate

 

[The Legend; Phil Hobson RIP]

Thats rubbish news phill, your the type of guy to just fix it though then try to get compensation. I assume you supplied the materials? An investigation will prove the goods are faulty, reinforced by the fact you mention so many other failures from the same time, I'm sure there will be others on here to verify this fact. So Wilst we gather all possible information on here, I suggest you get the ball rolling with genesis and we shall get to the bottom of it and you won't be left out of pocket. Chin up mate

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

 

[mattle40]

You're regarded as one of the most knowledgable on here, I'm sure u weren't wrong pal. As you say, you recommended ditra, they chose genesis.
It should have been fit for purpose but obviously failed where ditra wouldn't have.

 

[Andy Tiler]

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

It's a nightmare Phil! I've had the Dural mat fail on me couple of years ago,but as you said they owned up to it and sorted it!!!! Genesis should be sorting this mate... Don't let them off the hook!

 

[Gazzer]

Contact Deano, I am sure it was him that had the same problem

 

[charlie1]

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

Yeah but when you advised on decoupler you did not have hindsight regarding the pattern of g mat falures. This will be hard for you to accept but IMHO, this is not your problem. I honestly know your not looking for a way out of this phil but I think this is a direct issue between client and supplier considering you not only advised a different product but you never supplied the materials. ... You have a million times more experience than me but you know I'm making sense eh.

 

[Rizzle from the Portizzle]

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

not wrong you relied on up to date infomasion at the time .we all like to move with the times but some times we are used like test dummys on new prouducts .so they can iron out the problems .the great shame of this that so many new very early that there were problems with this prouduct .but the tile world is so fragmented .keeping tilers and retalers in the dark .how anybody can change this is the big question.your best bet here is to ask them to send you reports when the problems first started to apare and tell them you are doing your own to compare .with theres .how early did they know they had problems .before you used it .prove this and they wount have a leg to stand on .why did it take so long to with draw it from the market. when was there offical recal .and what did they do for tilers who had used this did they receive letters saying there might be problems asking them to declare jobs were this had been used .all a deralition of duty if not hope this helps

 

[Qwerty]

Sorry to hear that mate, not good at all. I have to say I have always used Ditra as I was afraid the gmat may fail. Keep us updated and keep your chin up!

 

[Dougs Third Go]

you shouldn't feel responsible Phil, but from my own experience you do. I got the dreaded call a couple of years ago, luckily I'd used Dural and they remedied it at their own cost. I still felt bad for the customer though.

 

[DHTiling]

not wrong you relied on up to date infomasion at the time .we all like to move with the times but some times we are used like test dummys on new prouducts .so they can iron out the problems .the great shame of this that so many new very early that there were problems with this prouduct .but the tile world is so fragmented .keeping tilers and retalers in the dark .how anybody can change this is the big question.your best bet here is to ask them to send you reports when the problems first started to apare and tell them you are doing your own to compare .with theres .how early did they know they had problems .before you used it .prove this and they wount have a leg to stand on .why did it take so long to with draw it from the market. when was there offical recal .and what did they do for tilers who had used this did they receive letters saying there might be problems asking them to declare jobs were this had been used .all a deralition of duty if not hope this helps

It was not exactly a new product .. it was just a bad batch that was made within a certain period for certain suppliers... it was sorted after that period but that does not give belief in a product that has failed in the past.. hence why Dural moved away from said manufacturer ..

 

[Pebbs]

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

Mr Hobson, listen to yourself fretting over this decoupling membrane that you did not supply. Firstly to my mind you advised the client correctly regarding the decoupling membrane. However he then did his own sweet thing and went for a lookalike...imitation of the real thing. You cannot beat yourself up over this, deep breath have a drink and stop beating yourself up. Also I might add you rang Dave, Gary and Deano...I just checked my phone and there was no missed calls....story of my life!

IMHO, orange is best, full stop.

Lynn

 

[DHTiling]

Ahh Philip!!! you never said you recommended Ditra and he bought G-mat instead.. leave it in the hands of CTD IMHO mate..

 

[steve187]

thread here http://www.tilersforums.com/tiling-forum/66853-genesis-gmat-repair.html

 

[The Legend; Phil Hobson RIP]

Mr Hobson, listen to yourself fretting over this decoupling membrane that you did not supply. Firstly to my mind you advised the client correctly regarding the decoupling membrane. However he then did his own sweet thing and went for a lookalike...imitation of the real thing. You cannot beat yourself up over this, deep breath have a drink and stop beating yourself up. Also I might add you rang Dave, Gary and Deano...I just checked my phone and there was no missed calls....story of my life!

IMHO, orange is best, full stop.

Lynn

Sorry Lynn, I didn't have your number in my phone, also Dave, Gary and Deano are all macho men. You being a blonde bombshell, I would have trouble explaining to my wife Julie why I have such an attractive young ladies phone number.

Hope this is not sexist, I know you are a true professional and I am just being being flippant.:lol: But the blonde bombshell bit is true, I am old so I must be allowed to appreciate beauty coupled with brains, thanks for the advice Lynn, and please don't take offense at my MCP comments they are meant as a compliment

 

[Gazzer]

Ahh no need to worry then Phil. They went against your suggestion of matting , they bought, it its their issue. Its not a fixers fault , its a product fault.

 

[The Legend; Phil Hobson RIP]

Just had a text from customer, whole floor is failing all over, within the last 24 hrs.

 

[DHTiling]

Have you contacted CTD yet..

 

[The Legend; Phil Hobson RIP]

Have you contacted CTD yet..

No Dave the customer is dealing with them, for now.

 

[DHTiling]

Ok, nice one... hopefully CTD and genesis will get the injection system sorted... OR is that a route the customer wants ..?

 

[The Legend; Phil Hobson RIP]

Not sure Dave, early days yet I guess

 

[Dougs Third Go]

are TTA in a position to be able to step in here Phil?