New tile cutter chipping tiles.
I have the same machine and use a rubi cpc blade but the original blade some cut metros with no chipping maybe the blade isn't in proper?
T
Tile Shop
A metro tile with such a soft glaze will be susceptible to chipping on brand new blades.
Was the blade run in or dressed before cutting?
Was the blade run in or dressed before cutting?
Hi, yes checked it's fitted properly.
Hi, sorry not sure what you mean by run in or dressed. I'd say no, I just set it up and used it.
O
One Day
Its normally down to the spindle wobbling, rather than blade quality. Watch the blade as it slows after switching off, does it would excessively? If so, return the cutter and ask for one that's fit for purpose.
I Returned the same cutter and ctd swapped it no problem. I tried a couple and picked the least wobbly.
I Returned the same cutter and ctd swapped it no problem. I tried a couple and picked the least wobbly.
Cheers I'll give that a try tomorrow.
O
Old Mod
G
gary b
I also have the same machine (I think is great btw) and use the stock blade on metros with no issues
charliesw4
TF
Is it the original norton blade? I have a clipper too and thought the original blade was good for ceramic. I replaced that with a marcrist CK850 that chipped anything that went near it, expensive mistake. I've got a continuous rim porcelain blade from ATS in it now that I like. Never noticed my blade wobble though
Yes was the original blade. I have spoken to the manufacturer and they have advised to " wear in the blade" as this may expose more of the diamonds. I have used it several times since and it does seem to have improved.
D
David Rogers
I also have a Norton Clipper TT200EM (with a bit of blade wobble). I am trying to get some spares for it (specifically the flange washer) but am having no success at all. Saint Gobain UK (the manufacturer/distributor) simply are not interested and put me onto CTD (a Saint-Gobain company). The local CTD (Milton Keynes) had not even heard of Norton and could not help. Mine is a brand new machine with a manufacturing fault that caused the flange washer to fail. I can find nothing on the web offering any UK support of any kind for this machine. Email messages to any saint-gobain address (e.g. the one listed in the Clipper hand-book) are bounced back as 'undeliverable'. A German website at least lists the spares for this machine, but postage is a minimum of 18 euros! How can a major manufacturing company offer no support for their products? I would not buy another Norton Clipper wet tile saw. It might be a great machine but, if it goes wrong, you are entirely on your own.
W
WetSaw
Then it will be guaranteed so take it back to the shop you bought it from.
D
Dumbo
Agree with pdc . Your contract is with the company you purchased from not saint goblin. If they tell you to do anything tell them your contract is with them and nobody else so they should sort it .
D
David Rogers
Thanks everyone for your replies
Sadly I bought my Norton Clipper from an eBay company, I think selling remaindered/bankrupt stock (yes, it was a tempting price!). I have tried talking with them but they are not inclined to help (and probably unable to do so). Ultimately, surely, this is the manufacturer's responsibility? They sent out a faulty machine. However, I have given up all hope of getting any joy here, so all I want is actually to buy some spares from more or less anywhere. Buying spares is a separate issue from any 'under warranty' problem. But it seems difficult just to buy spares in the UK for this machine. Any ideas anyone?
D
Dumbo
If your Ford focus breaks down you take it back to the dealer not ford motor company .
D
David Rogers
Thanks for your comment.
The responsibility ultimately is with the manufacturer under the Sales of Goods Act. Your Ford Focus is guaranteed for several years; if your dealer goes bankrupt in the meanwhile, you can still go straight back to the manufacturer if the fault is a manufacturing one. There is endless correspondence in Which? on this matter. Responsibility is ultimately with the manufacturer
D
Dumbo
Has the person who sold you the goods gone bankrupt . Don't they say in which your first point of call is the retailer?
D
David Rogers
Thanks for feedback
Correct, the first port of call is always the retailer. I've tried them and they cannot/will not help (they deal in remaindered or bankrupt stock so I doubt they even had another machine to swap with mine). If the retailer cannot help then you can go back to the manufacturer. Except, in this case, you can't. What sort of reputation would Ford have if it behaved similarly?
It's maybe also worth noting that this Norton Clipper comes with no specified guarantee (3 months, 6 months, a year??). The manual states 'Guarantee can be claimed and technical support obtained from your local distributor, where machines, spare parts and consumables can be ordered as well'. Except, in the UK, you can't. Early on in this saga, when I did succeed in contacting S-G UK, I was fobbed off with 'We don't help directly. Try our agents, CTD or Jewsons'. As reported earlier, my local CTD had barely heard of Norton (they had a fancy Rubi display, though!). When I persisted, my emails to S-G UK suddenly became 'undeliverable'.
D
Dumbo
I reckon if they can't help you as they are still there I reckon you are entitled to a refund . As regards guarantee it has to be fit for purpose or of merchandise quality. So no guarantee is bs
D
David Rogers
Thanks for your reply.
Yes, you are correct. Any item must function at least for a while, guarantee or no guarantee. In this case, however, getting a full refund would have involved posting back an extremely large and heavy item at my expense (the biggest kit box in my workshop!).
Meanwhile all I wanted was to cut tiles......
I have managed to get this thing working (a nut splitter to get the jammed nut off and a 12mm metric die to recut the spindle thread that was burred over at the manufacturing stage; machine still needs an undamaged flange washer and spanner, but it can now actually cut tiles), so this part of the forum is really a warning to others who may be considering buying a Norton tile cutter.
T
Time's Ran Out
I've got a Norton and it's a great little cutter!
Not sure why you brought CTD into it as you bought it off EBay at a discounted stock price.
It could have been returned faulty and resold, you pay your money and take your chances.
Not sure why you brought CTD into it as you bought it off EBay at a discounted stock price.
It could have been returned faulty and resold, you pay your money and take your chances.
W
WetSaw
So the lesson here is if you want any form of backup buy from an authorised dealer/supplier.
D
David Rogers
Yep, that's the lesson. Always buy from an authorised dealer; and you've never, ever, bought a bargain from an unauthorised dealer?
Has anyone out there ever got any Norton spares (for a machine such as this) from an authorised dealer?
Even the Norton manual encourages users to go straight back to S-G if they have a problem with getting spares. Well, I tried (perfectly happy to pay for the spares); and it doesn't work.
This afternoon, the 'unauthorised dealer' from whom I bought this machine gave me a £39 rebate, as a goodwill gesture.
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