Tiler has made mistakes - Advice required

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BS5385 does say it is possible to tile to a painted surface , if it is deemed to be suitable and capable of taking the tiled installation ... so if the paint is not flaking and is well adhered , then it will take those size tiles in the pics..

Only the tiler can take the decision as to whether it is suitable at face value ...

Sometime painted plaster surfaces are encountered. Hard gloss paint if well bonded is usually a satisfactory base for tiling, but any paint showing signs of flaking should be removed. Emulsion paint or distempers can break down after tiling and must be removed mechanically prior to tiling. The surface to receive the tiles must be clean, sound and dry.
 
:wacko: Iffy.

No payment at all?? And you want the guy to finish off the tiling that your not happy with.
 
Guys, I don't want him to finish...he can't! As has been said the only way to fix properly is to take all off and start again. I am asking him to put in the remaining tiles so my family can use the room until we get a workable fix whether that is adjusting ceiling and window or full re-tile. Either way it is going to cost me £100's but more importantly to me is the time and inconvenience which you don't seem to appreciate. So should I pay him and be out of pocket, I don't think so somehow.
 
I don't see anything that can't be rectified given some time, ramic has given the best solutions so far..... Or remove top rou, create smaller border to tonies preferance, then cut in top row, a decorative border could also be done around window.... There you go, tiled bathroom with a bespoke border!
 
The tiler wants no payment, his decision as I say. I am asking him to put in the remaining tiles round the window and 2 layers on one of walls. I can then get everything plumbed in and usable. I still have the gaps at ceiling and window but my family can at least use the room.

If he is willing to out right at his expense then I am more than happy for this to happen. He has said he does not have the time to do this anymore, He was due to come on thursday to put in remaing tiles and grout on Friday. He has agreed to come back and do this.

How would you guys feel if it was your bathroom? Or if somebody laid floors for you and left a gap leading into 3 walls? Start again I would imagine? In this case he does not have the time to do that so I am simply saying make it good to get the plumbing in and we can use the room.

Do you seriously think I am being unreasonable having waited 3 months and looking at a further 3 months?

The first bathroom has grout missing in corners around the sink vanity unit. The grouting at ceiling level was not good and the plumber actually filled this today with white silicon to try and cover this up. If you want I can post photos of this bathroom too. In addition and I was wrong on the paint bit and may be wrong on this too but he has tiles hard to the ceiling in first bathroom and one wall in second. Somebody did say this should not happen to allow for movement, would this be correct?

I wonder how many of you would be so keen to pay out if the shoe were on the other foot and it was a different trade we were talking about.

As I say he is a really nice guy and I feel bad about this. I know he genuinely feels bad also but it is clear that he is not as experienced as you would expect from a tiler.
 
The tiler wants no payment, his decision as I say. I am asking him to put in the remaining tiles round the window and 2 layers on one of walls. I can then get everything plumbed in and usable. I still have the gaps at ceiling and window but my family can at least use the room.

If he is willing to out right at his expense then I am more than happy for this to happen. He has said he does not have the time to do this anymore, He was due to come on thursday to put in remaing tiles and grout on Friday. He has agreed to come back and do this.

How would you guys feel if it was your bathroom? Or if somebody laid floors for you and left a gap leading into 3 walls? Start again I would imagine? In this case he does not have the time to do that so I am simply saying make it good to get the plumbing in and we can use the room.



Do you seriously think I am being unreasonable having waited 3 months and looking at a further 3 months?

The first bathroom has grout missing in corners around the sink vanity unit. The grouting at ceiling level was not good and the plumber actually filled this today with white silicon to try and cover this up. If you want I can post photos of this bathroom too. In addition and I was wrong on the paint bit and may be wrong on this too but he has tiles hard to the ceiling in first bathroom and one wall in second. Somebody did say this should not happen to allow for movement, would this be correct?

I wonder how many of you would be so keen to pay out if the shoe were on the other foot and it was a different trade we were talking about.

As I say he is a really nice guy and I feel bad about this. I know he genuinely feels bad also but it is clear that he is not as experienced as you would expect from a tiler.

Because of the problems you have listed in the 1st bathroom, can I ask why you let him do the 2nd one. Surely the clue was in the 1st one, not to let him do any more work.
 
The tiler wants no payment, his decision as I say. I am asking him to put in the remaining tiles round the window and 2 layers on one of walls. I can then get everything plumbed in and usable. I still have the gaps at ceiling and window but my family can at least use the room.

If he is willing to out right at his expense then I am more than happy for this to happen. He has said he does not have the time to do this anymore, He was due to come on thursday to put in remaing tiles and grout on Friday. He has agreed to come back and do this.

How would you guys feel if it was your bathroom? Or if somebody laid floors for you and left a gap leading into 3 walls? Start again I would imagine? In this case he does not have the time to do that so I am simply saying make it good to get the plumbing in and we can use the room.

Do you seriously think I am being unreasonable having waited 3 months and looking at a further 3 months?

The first bathroom has grout missing in corners around the sink vanity unit. The grouting at ceiling level was not good and the plumber actually filled this today with white silicon to try and cover this up. If you want I can post photos of this bathroom too. In addition and I was wrong on the paint bit and may be wrong on this too but he has tiles hard to the ceiling in first bathroom and one wall in second. Somebody did say this should not happen to allow for movement, would this be correct?

I wonder how many of you would be so keen to pay out if the shoe were on the other foot and it was a different trade we were talking about.

As I say he is a really nice guy and I feel bad about this. I know he genuinely feels bad also but it is clear that he is not as experienced as you would expect from a tiler.

If it was me tony I would of stopped him after the first bathroom if I wasn't happy with the standard of work..but it's done now. and I wouldn't want it bodged up with silly borders.but it's hard to say without seeing the job.. 🙂
 
Woah woah Dannyboy that was my choice lol. Thought the red & white would go well with the white vanity units. I have put a black rubber tile floor in and black towels will be hung on the large towel rail when fitted. I thought that was a pretty good look but maybe I am wrong. The stuff I have bought is all good quality and contemporary so this maybe further complicates possble solutions like coving etc.

It is unfortunate and I am not angry at tiler, he freely admits he is in the wrong and does not want to charge for job. We just want some time to ourselves in our new house, tradesmen free. if he is happy to tile the remaining tiles until we are prepared timewise to go through this again, then fine.

I do think the border tile arrangement is something we could look at though.
 
You could picture frame the window in the same tile... then cut field tiles to this feature....

A bit like this but obviously same tiles as you have up now...


037.JPG
 
Guys another thought. I joined this forum this morning and have probably spent 4-6hours trying to find an amicable solution. I could have just agreed with the offer of not having to pay and got on with my life. Instead I have still looked for advice from you as professionals on a workable solution. I work in the oil & gas industry but would not imagine you guys would want to spend much time on forums on this subject.

I can assure you there is nothing fishy ans my intentions are good. The tiler is a nice guy and I don't feel comfortable criticising his work, but it is a bit too obvious now. The first bathroom I did not inspect properly with other tradesmen and other jobs going on in the house. He had well started the second bathroom before I noticed the imperfections. These are fixable and would have talked to him prior to both jobs being completed.
 
Yep, overboard and skim the ceiling would be a simple fix.
And I have had to hack off the plaster from the window head, and tile directly to the lintel before (this was to level up two windows, and was in no way to fix a **** up on my part)
cough
 
If it was me tony I would of stopped him after the first bathroom if I wasn't happy with the standard of work..but it's done now. and I wouldn't want it bodged up with silly borders.but it's hard to say without seeing the job.. 🙂
hey Andy, wasnt suggesting a silly border, a nice one was what I was thinking of!
 
The whole point is that it is all fixable and at the end of the day it will all be forgotten when the place is finished. Lots more things in life to worry about than this. Do as I suggested, take the money it costs out of the tilers bill and everyone is happy ??
 
hey Andy, wasnt suggesting a silly border, a nice one was what I was thinking of!

This is probably the most appealing solution to me to get a smart mosaic border in black to tidy up around window and ceiling. Would go well with the black floor. Thanks.
 
personally i would go with coving, but thats because i like the look of it. i also like the idea of a different tile round the window,
if the tiler has told you not to pay because his work is not up to standard then he probably shouldnt be in the trade, i would want to question how well they are fixed if the standard of work is not much cop,
if you have both reached an amicable agreement then good,,
didnt realise aberdeen was booming that much that you couldnt get another tiler for three months. i can only imagine that is slightly exaggerated
 
personally i would go with coving, but thats because i like the look of it. i also like the idea of a different tile round the window,
if the tiler has told you not to pay because his work is not up to standard then he probably shouldnt be in the trade, i would want to question how well they are fixed if the standard of work is not much cop,
if you have both reached an amicable agreement then good,,
didnt realise aberdeen was booming that much that you couldnt get another tiler for three months. i can only imagine that is slightly exaggerated

Hi Dave,
Aberdeen is certainly booming but I actually live in a town 15miles away. I am referring to the local tilers in the town where I know their reputable. I should have gone for one of these but as I say it was a plumbers recommendation (not the plumber doing my work) and thought it would be fine.

Lesson learnt for myself and the tiler as he freely admits.

Again thanks for all your advice, it has been much appreciated and given some ideas that can hopefully get the job finished to suit tiler and myself.
 
I've got half way down page 3 and decided to reply. I appreiciate everything the op is saying about wanting it up and working, but this is how i see it:

Personally i wouldn't have the guy back at all and i'd have him payout for replacement tiles (on both jobs), the money you would of paid him can contribute to another tiler prehaps. But, i understand that you have a long wait for a different tiler. so, I'd be asking your current tiler to rectify all works. You have a bathroom complete you can use whilst the one you have displayed pictures for gets striped out and re-tiled. He shouldn't make the same error twice, but prehaps walk round the room with him and check the setting out before he places a tile.

Once happy with the tiling in that room and depending on the standard (which i believe you're still unhappy with) of the second room. I'd get him to de-tile and re-tile and/or correct errors in that too.
It's your tilers responsabilty to do a professional and proper job. He clearly hasn't. Sir Ramics answer to the ceiling is what i would of suggested and is probably the best option on that alone. But across the window (IMHO) is completely unacceptable.


Materials, tiles, adhesive and repair works is now your tilers responsability. Pay him what you intended to pay him when he's re-tiled. He also needs to be on your job straight away, especially taking health circumstances into account. His other future bodges should be pushed back until your work is completed and you are 100% happy with the finished result. Yes his diarised customers will be unhappy at the delay, but that's not your problem.
 
I feel sorry for the tiler

Ive seen a lot worse to. Pay him for the first bathroom at least. Life to short they are only tiles and it can be sorted . i think its a liberty asking him to come back and finish

Tilers are always under the microscope not everyone is perfect
 
what i dont like is the fact you keep changing your mind, first you say your happy with the first bathroom, then your not, theres things that need putting right, but you still let him carry on working there on the second bathroom...

imo you should of stopped him stright away if you thought his work wasnt up to scratch, instead of having a free job done..

do the right thing, give him a chance to make good and pay the man...
 
if the guy has done some rough work then he is obviously not up to much and probably should find a new forte, paying someone for doing sub standard work only entices them to go on and create more problems and give the trade a bad name, its hard enough out there for those of us who are actually good at our jobs,
personally i wouldnt have the guy back if his work is poor, he should not be trading as a tiler if he cant leave a proper job.
 

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