Floor isn’t level help!

[JadeE]

We’ve had an extension and the concrete has been laid higher than the existing floor
We’ve had a self leveller put down(20 bags) it’s levelled the floor but it isn’t flat to the new extension

We’ve had a tiler come round but he’s saying he and not sure what to do
We’ve bought 60x60 porcelain white tiles
The area is big, 33 square meter. We have an island in the middle so I feel where the tiles would go up slightly wouldn’t be too noticeable

Does anyone have any ideas what we can do?
Thanks in advance

 

[One Day]

Sorry, bad news: The leveller that is shown, appears to be very poorly mixed.
Decent leveller, properly mixed and applied will be uniform in colour.
Secondly, The only way to get a good tiled finish that will last, is to start with a decent floor.

60x30 tiles particularly if brick-bond will need a decent floor to begin with.
If there's a hump where you've indicated, how high is it?
What's the difference in height and over what distance?

 

[JadeE]

Sorry, bad news: The leveller that is shown, appears to be very poorly mixed.
Decent leveller, properly mixed and applied will be uniform in colour.
Secondly, The only way to get a good tiled finish that will last, is to start with a decent floor.

60x30 tiles particularly if brick-bond will need a decent floor to begin with.
If there's a hump where you've indicated, how high is it?
What's the difference in height and over what distance

Thanks for your reply
It’s been mixed with sand to bulk up hence the orange colour, the white it’s just mainly paint we’ve spilt
The arrow points to the lip and it is about 10mm higher. The rest then goes down flat but not level

 

[Dumbo]

Ask why he has put the floor in at the wrong level and he he is going to do to remedy it .
I find it unacceptable having to go into people's houses and telling how much of their money I'm going to spend putting somebody else's work right , when it should been done right in the first place .
But 2 options . Raise the low floor or drop the high floor . . Level one or grind the other

 

[Dumbo]

Also the customer looks at you as though you are trying to rip them off when in fact Its the builder that they have already paid is the one that has stolen their money

 

[widler]

Its can be done, not every floor we (well , what ive tiled over the years) are perfectly flat , in fact most aint.
As impish says the leveller looks over watered, but it could be the pic.
My advice would be to grind,bang more leveller down if possible, or run the tile joint down the hump in the floor so a tile runs either side of the hump .
Floors are very rarely perfect in the real world

 

[Time's Ran Out]

‘The tiler will get over it!’

 

[widler]

‘The tiler will get over it!’

Ive done a few these past few months , one or two have been terrible

 

[Flintstone]

You don't put sand in levelling compound ! I've seen this done once before and it was damp and never set right.

 

[Wayne Brown]

FM that's a mess its gonna need a good sanding back any mixing issues will show up and need addressing before any tiles go down . Kop