Black Galaxy tiles have gone patchy after sealing

[shirleyali1]

A tile company in Walsall fitted the tiles, who work with Easyfit Conservatories, so we thought they would be ok.

 

[wetdec]

I think its important that you dont lay any blame with yourselves over this. Fixing stone is quite specialist the fault should lay with those who have sold you their services without being compitent it would seem.

tiler

 

[TilingLogistics]

I have to say I seal a floor at least once a week sometimes more. It is impossible in my opinion to seal any floor in 20 minutes with a penetrating sealer if you observe the dwell times. How many metres are we talking about here?

Kev

 

[shirleyali1]

Hi Kev
The conservatory is approx 15 x 10, so quite a lot of tiles. I have just phoned the company and the man who sealed it is on holiday, but his assistant said they use Glenstone sealer, which they buy in big drums.
Thanks to all for advice

 

[wetdec]

Hi

If its Glenstone then it will prob be from Glenstone granite in Ireland who I would then assume is supplying them the granite.

I would sugest that you give these guys a call and explain gently the situation and see what they have to say ?

CompanyGlenstone Granite Ltd.

AddressUnit 17, Centrepoint Business Pk
Dundalk
Co. Louth
Carrickarnon
Ireland
Telephone+353 (0) 42 938 0450Mobile+353 (0) 87 679 3456Fax+353 (0) 42 938 0451

tiler

 

[shirleyali1]

thanks for the info, will call them now.

 

[shirleyali1]

Could not get through to Glenstone, Ireland, wrong number on website I think, but have spoken to a company who mend mistakes etc and he said that the polished black galaxy should not be sealed and that it will cost approx £460 to take off the sealer and repolish. He has advised me to instruct a solicitor to claim the money from the Tile company. Could anybody please confirm that this is my best plan of action.

 

[wetdec]

Personally I would be heading for the conservatory supplier who recomended them and threatening them with solicitors before you get anyone in get them to pay ??

Its not generally good for someone to quote for such a job without having seen it.

tiler

 

[TilingLogistics]

Could not get through to Glenstone, Ireland, wrong number on website I think, but have spoken to a company who mend mistakes etc and he said that the polished black galaxy should not be sealed and that it will cost approx £460 to take off the sealer and repolish. He has advised me to instruct a solicitor to claim the money from the Tile company. Could anybody please confirm that this is my best plan of action.

Thats interesting. I have sealed polished black galaxy successfully I might add. It will take sealer. What interests me is unless it was a topical sealer (i.e. a sealer that stays on the surface) how are they going to remove it? Unless they mean they are going to try and strip what sealer is left on the surface which if it was correctly applied should be virtually nothing! Furthermore they are a brave company to quote over the phone without seeing the job and doing a test area IMO:huh2:

Kev

 

[grumpygrouter]

Thats interesting. I have sealed polished black galaxy successfully I might add. It will take sealer. What interests me is unless it was a topical sealer (i.e. a sealer that stays on the surface) how are they going to remove it? Unless they mean they are going to try and strip what sealer is left on the surface which if it was correctly applied should be virtually nothing! Furthermore they are a brave company to quote over the phone without seeing the job and doing a test area IMO:huh2:

Kev

I too have successfully sealed black galaxy, used Lithofin Stainstop MN.