Discuss What ever happened to getting a tip and maybe even a cup of tea in the Canada area at TilersForums. The USA and UK Tiling Forum (Also now Aus, Canada, ROI, and more)
Always nice to get the occasional tip but is pretty rare. But saying that virtually all my work now is through recommendations and word of mouth. (Maybe just lucky as Cornwall is a pretty small place). I think if customers just knew that for the cost of a few biscuits and cups of tea and coffee how much more you will go above and beyond on the job. And what they will get back in return work wise will far outweigh a few quid on tea bags custard creams and boiling a kettle . The standard is always there regardless but might be a case of offering to pop back to fit accessories, seal up once 2nd fixed.. etc. Look after your tiler and he/she will look after you.
My customers are always Mr & Mrs to me till I get paid!
I take a kettle and a full tea party to my jobs as I don’t want to be bothered - coffee when I want one.
This job is interesting enough without having to add customer relations to the project.
If it’s respect your after earn it!
I appreciate being offered a drink, but the reality is that I pack my own coffee machine!
I will accept a brew when offered but I make it clear that one a day is enough for me.
I'm amazed when people say that other trades want a brew every 30 minutes. I would rather get working!
Tips are pretty rare. Occasionally have customers round up an invoice.
Once I had £100 tip and the best was a 2 seater german pedal go-kart given me which was worth (even second hand) £900.
I know a carpet fitter who worked all week in a mansion for some landed gentry type. Every day the butler would serve quality tea and biscuits etc - really looked after them. On the final day he overheard his customer - Sir whatever-his-name-was, say to the butler - "please be sure to give the gentleman the usual tip before he leaves."
Rubbing his greedy little hands together at the thought of a nice vintage bottle from the cellar, or some pound notes, he was pretty stunned to be presented with a multi-pack of Twix bars!
My customers are always Mr & Mrs to me till I get paid!
I take a kettle and a full tea party to my jobs as I don’t want to be bothered - coffee when I want one.
This job is interesting enough without having to add customer relations to the project.
If it’s respect your after earn it!
Customer relations is a big part of the job for me John. The majority of people I get on with swimmingly and all of my work is referral. Respect and courtesy are 2 different things.
Had a painter and decorator in to my house a few years back to redecorate more or less whole house, he was the son of one of my wife’s friends. First day he turned up he handed me a packet of kraft cheesy pasta and told me he’ll have that at noon with a cup of tea! Told me to follow instructions on packet.
He didn’t leave a tip either!
I appreciate being offered a drink, but the reality is that I pack my own coffee machine!
I will accept a brew when offered but I make it clear that one a day is enough for me.
I'm amazed when people say that other trades want a brew every 30 minutes. I would rather get working!
Tips are pretty rare. Occasionally have customers round up an invoice.
Once I had £100 tip and the best was a 2 seater german pedal go-kart given me which was worth (even second hand) £900.
I know a carpet fitter who worked all week in a mansion for some landed gentry type. Every day the butler would serve quality tea and biscuits etc - really looked after them. On the final day he overheard his customer - Sir whatever-his-name-was, say to the butler - "please be sure to give the gentleman the usual tip before he leaves."
Rubbing his greedy little hands together at the thought of a nice vintage bottle from the cellar, or some pound notes, he was pretty stunned to be presented with a multi-pack of Twix bars!
One thing I've learnt is people buy into people, having that cup of tea and chat when offered goes a long way for future recommendations, reather than.... 'wouldn't have that misserible so and so working in my house again'....
I like to be self sufficient so take whatever I want with me, plus the fact that most of the time when people make you a tea or coffee it's bloody awful!
Or when you get to the bottom of the cup and see how filthy it is...
I do get your point about a drink and a chat though Andy, as long as they don't start telling you their life story!
My customers are always Mr & Mrs to me till I get paid!
I take a kettle and a full tea party to my jobs as I don’t want to be bothered - coffee when I want one.
This job is interesting enough without having to add customer relations to the project.
If it’s respect your after earn it!
When asked if I’d like a tea or coffee I’ll always ask if it’s instant coffee, which if it is I’ll ask for a strong tea with a tiny splash of milk and no sugar instead of crappy instant
I used to take my cafetière to work but I kept looking for excuses to make myself coffee. Things like ‘I’ll just get this done and then reward myself with a cup’
In reality I didn’t get that thing done but still made myself a cup.
Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.