Is It A Bad Tiling Job?

[Tianqiang Situ]

Its a horrible job.
You can buy a small hand-held grout rake with removable blades....you need to scrape all the old grout out before it get re-grouted.
Other option is to borrow / hire / buy a FEIN multi-tool or similar, for which you can get a proper grout removing tool to remove it / it basically will work like a small angle-grinder (although it oscillates not completely spins) and it cuts out the old grout.
Not a pleasant job....
Next time its grouted, take their time, allow it to harden up a bit in the joint before wiping away with sponge and even longer before buffing residue off the face....

I have not thought re-grout sounds so diffcult, I hope they will agree to do it and do it right. I will not pay them until they fix the problems, surely if they refuse to fix they can not call themself tradesman. Can not believe such a small job can go wrong, very stressful experience, thanks for your advise.

 

[jimthetiler]

Where did you find the tiler?

won him in a raffle

 

[Tianqiang Situ]

won him in a raffle

Yes, I was so lucky.
Not sure if you tilers advertise yourself on Ratedpeople.com, I posted my job on their website, I chosen the dropdown tab: tiler, they gave me this company. They have 5 stars reviews, people done floor tiling with them rated 5 stars, very good review, I am just wondering how reliable this Ratedpeople.com, now I am not too sure how true those review are.

 

[White Room]

I take reviews wearily....not that I have even been on ratedpeople.com.

 

[jimthetiler]

The people on rated.com I am led to believe pay for the privilege of being on their site.But you would not know that,time for a complaint me thinks.

 

[Ian]

The people on rated.com I am led to believe pay for the privilege of being on their site.But you would not know that,time for a complaint me thinks.

Yeah and then a 1* review. I wonder if the negative reviews get removed?

 

[Tianqiang Situ]

The people on rated.com I am led to believe pay for the privilege of being on their site.But you would not know that,time for a complaint me thinks.

I possiblely will make a complaint throught their website, but I am meeting their director either Friday or next week, I hope he would fix the problems for me, so I will hold on my complaint for now.

 

[Tianqiang Situ]

Yeah and then a 1* review. I wonder if the negative reviews get removed?

I possiblely will rate them bad review, I should be able to tell you if they will remove my review or not.

 

[Andy Allen]

Can I just say this customer definitely did not get my number from rated .com

I gave him a quote left my plumbers number to change the taps.......that was the last I heard from him till this thread.

 

[Tianqiang Situ]

Can I just say this customer definitely did not get my number from rated .com

I gave him a quote left my plumbers number to change the taps.......that was the last I heard from him till this thread.

Hi Andy, yes, you are right, your details was not from Ratedpeople.com, I got your details from yell.com. When I decided to do the tiling for my bathroom I look for quotes from different sources, your were the last quote of my 3 quotes, your quote (Plus your plumber) perhaps worked out cheaper than that man, I was just too lazy to call your plumber, I regret that now.

After that tradesman done the bad job, I was trying to look for a professional tiler to see if they can come and give me advise on if it is a good job or not (that's what I mean "Surveyor" in my previous post), so I go back to yell.com and I saw you have a website, then I have a look at your website and you mention this forum on your website, that why I am in this forum, I should say thank you to you and the people in this forum as now I should have enough knowledge to go back to that tradesman and tell them what they have done wrong.
Thanks

 

[Tianqiang Situ]

Hi Guys, need your advise again, the tradesman requested me to pay for changing the taps, but the quote he gave me is a total quote £200 for tiling and changing the tap (labour only), it did not say how much it cost for changing the taps, now he said the taps ok I should pay, so he asked for £75 for changing the taps. I am not too sure I will need to pay, I stiil waiting for them to come to check the tiles and fix. Plesse can you advise me if I will need to pay? and what should I say to them? thanks

 

[neal.o]

Its far from perfect but its not the worst ive see
You need to decide if your happy with it or not
If your not happy speak to the tiler and see what can be done about it
Cheers

 

[dynamictiling]

Can I just say this customer definitely did not get my number from rated .com

I gave him a quote left my plumbers number to change the taps.......that was the last I heard from him till this thread.

Given the circumstances I would have done the exact same. Here's my tiling quote, here's the plumbers number.

With regards to the tiling job, it isn't the worst I have seen but at the same time it isn't the best. Personally I think the grout has majorly let this one down. I prefer to wash the grout down and then give it a second wash as a lot of the time I feel polishing it with a cloth can wreck the grout joints.

Lastly before leaving a review I would offer the tiler the chance to fix. If he can't/ doesn't turn up to fix it. Then I believe you would be due a refund due to the poor workmanship.

 

[Ash-wolves]

Can I just say this customer definitely did not get my number from rated .com

I gave him a quote left my plumbers number to change the taps.......that was the last I heard from him till this thread.

Another case "he's ex amount cheaper" so I'll use him

Cheap ain't good
Good ain't cheap

 

[Tianqiang Situ]

I have paid the tradesman for changing the taps, just awaiting him to come and have a look at the tiles, hope he will agree a fix.

 

[Tianqiang Situ]

Hi, please can I have your advice, I have them come in and have a look, they are ok to replace 2 of the uneven tiles and clean the grout on the ceiling, but refused to re-grout the tiles, they said it is a good job, they said they grout should look like this, I am not too sure, please can you advise. Thanks.

 

[neal.o]

Only you can decide if your happy or not with the job
If your not happy and there are problems with the work that the tiler won't sort out then don't pay and get someone else in to put it right
From the pictures you've posted it doesn't look great if it was my house they would be ripped off and done again
just my opinion for what its worth

 

[bcd-87]

it's not a terrible job, it looks rushed. maybe a little more time could have been taken..

 

[Tianqiang Situ]

Only you can decide if your happy or not with the job
If your not happy and there are problems with the work that the tiler won't sort out then don't pay and get someone else in to put it right
From the pictures you've posted it doesn't look great if it was my house they would be ripped off and done again
just my opinion for what its worth

I am very unhappy, the woman come to our house and speaking not very nice, she keep saying their work is good, when I tell her is not good, she was not happy, I will not pay them, I have made a complaint throught ratedpeople.com, I hope they will send someone to come to have a look at the job, if it can not be sorted, I will go for Citizen advise.

 

[Tianqiang Situ]

it's not a terrible job, it looks rushed. maybe a little more time could have been taken..

even the grouting you think ok? they are refusing to re-grout, I am not happy with this.

 

[bcd-87]

even the grouting you think ok? they are refusing to re-grout, I am not happy with this.

The Grouting could have been a bit neater, overall the quality look ok

 

[Tianqiang Situ]

The Grouting could have been a bit neater, overall the quality look ok

Is there a way to make them look nicer now? as when I look at them, they don't look nice to me.

 

[bcd-87]

Is there a way to make them look nicer now? as when I look at them, they don't look nice to me.

discuss the tiler

 

[Tianqiang Situ]

discuss the tiler

I have, a woman and another man just came from their company, they said the job is good, no need to re-grout, just to replace the 2 uneven tiles and clean off the grout by the ceiling, they refuse to re-grout, the woman said the grout looks good and said we are not co-operating with her.

 

[Tianqiang Situ]

I have checked with Porcelanosa, they confirmed to me that all the tile sizes are correct, email reply as bellow, can we say this is not the tile sizing issue now?


Hi Mr,


Many Thanks for sending the photos to me. Looking at the pictures, the tiles are all the correct size. This is a installation error. You can clearly see on the photos that the tiles have not been aligned properly as in some places the grout joint is smaller than in others, it appears the installer has not used the correct size tile spacers either. You can also see in the photos that the tiles have not been cut and finished correctly when meeting the ceiling as you can see where more filler has been needed.


I suggest you go back to your installer regarding this, as there is not a problem with the tiles, the problem lies with the installation.


Kindest Regards,




Sales Advisor


Porcelanosa (Western) Limited

Lysander Road

Cribbs Causeway

Westbury-on-Trym

Bristol

BS10 7TY

Tel - 01179597151

Fax - 01179597155




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