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FreeD
I've recently completed a couple of bathroom floors for a customer using wickes polished porcelain tiles black and white in a diamond pattern.
I informed the customer before laying that they would need to be sealed and that this would cost extra (originally ceramic tiles to be fixed). To save money she decided to seal to the tiles herself, i supplyed some HG Impregnator showed her the process and she proceded to seal the lot.
I've now laid these tiles, and grouted and since grouting the customer has noticed some staining on a few of the black tiles...now this staining was not there after i had grouted, plumbers and chippie have been in since and she has been using the bathroom, she has tried to remove using soapy water, and turps.
She wants me to sort the staining out and i feel that it is no longer my responsibility, i warned her about the quality of the tiles, and told her that they must be sealed, she insisted on sealing them herself, plus wickes do not state they need to be sealed only that grouts may stain (going on this i sealed them, i used a light grey grout) I feel that this should now be taken up by the customer with wickes...what do u reckon?
As for removing the stain, i've attached a picture...i've seen mentioned on the forum nanoscrub, hg cleaners and ltp cleaners which one should i recommend she trys? acidic cleaner?
I informed the customer before laying that they would need to be sealed and that this would cost extra (originally ceramic tiles to be fixed). To save money she decided to seal to the tiles herself, i supplyed some HG Impregnator showed her the process and she proceded to seal the lot.
I've now laid these tiles, and grouted and since grouting the customer has noticed some staining on a few of the black tiles...now this staining was not there after i had grouted, plumbers and chippie have been in since and she has been using the bathroom, she has tried to remove using soapy water, and turps.
She wants me to sort the staining out and i feel that it is no longer my responsibility, i warned her about the quality of the tiles, and told her that they must be sealed, she insisted on sealing them herself, plus wickes do not state they need to be sealed only that grouts may stain (going on this i sealed them, i used a light grey grout) I feel that this should now be taken up by the customer with wickes...what do u reckon?
As for removing the stain, i've attached a picture...i've seen mentioned on the forum nanoscrub, hg cleaners and ltp cleaners which one should i recommend she trys? acidic cleaner?