Hopefully the customer will be starting a new thread on here in a fortninght, asking for help regarding his bodged up bathroom..
For a laugh, I'd be tempted to call him and say yeah you're right, I'll lower the spec, chuck in some materials at cost and beat Terry's price, get him hooked, book him in, then cancel on the morning of the job, ha.
Or burn his house down!
Watch out Swedish is back :sofahide: