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Customer From Hell

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phil i think you have qualifications and certificates issued to you by recognised organisations without needing letters from any tilers be it on this forum or elsewhere .
what i think you need to address most importantly are these counter claims that your client is making against you.
the fact that you were paid a day rate is an agreement that you and client came to together .
she may be unhappy that the work was not done quicker but she should have insisted on a price.
if she is questioning your tiling ability then this is what you need to get prepared for before this goes to court.
what is she actually accusing you of doing wrong ?
all i know is there was a trim issue that you offered to chage even though she chose this.
judges only deal with facts and this is a very important point to take on board.
 
i should add phil that i am not questioning your tiling ability nor would other forum members but you must address her issues regardless of whether they are correct of not.
the magistrate will not be au fait will tiling at all and can only making decisions around what evidence is given .
character references are far less effective than the right answer to a question of wong doing .
 
Phil, sorry I have been not been around much. I will ring you tomorrow and send over something to you.

Chin up matey.

Lynn
 
Hi Phil

Sorry I did not realise that you were in this position.

Not nice is it.

I have a wealth of experience in writing Witness Statements and preparation of bundles for County Court and know probably how the Judge will play your case.

I did try to telephone you but your phone was unavailable.

Hope we can speak soon

Best Wishes

Anne
 
Phil

I have just sent the email to you and look forward to hearing from you soon. Keep that chin up

Best Wishes

Anne
 
You people are the reason I keep coming on TF.

Even though I have not met all of you, you feel like friends I have known all my life.

I don't feel so alone with this bad situation ,

long live TF
 
Phil, onwards and upwards!! You get yourself some nice geo floors to do and that will take your mind off this horrible woman!
 
Thanks for that mate, she is contesting my claim and counter claiming, I have to respond in the next few days.

She is going down the route of sub-standard work, taking to long on the job etc.

I have asked her to allow a TTA technical inspector to do a report, but to no avail.

She has accused me of going for a drink with my TF Friends on her time? I told her I was going on a two day stone polishing course, nothing to do with drinking, I was up front with her at all times, never tried to rip her off.

A few members will vouch for me being on the Nu-Life stone course in Stockport, I also did three half days foc, and supplied over £100.00 in materials. That I was going to stand myself.

I hope this goes the right way for me in court, these people are out there waiting for us.

I learned today she has put in a counter claim for £4,900.00 from me. to remove metro tiles that should have been sealed (someone has told her this) crackle glaze yes, white glazed metro, no.

It seems she will have to redecorate the whole house due to some splashes from the dewalt, that would wipe off with a sponge. Stale urine in a bucket (absolute tosh) we had to use a bucket as there were no toilet facilities on the job, but we emptied the buckets into a grid and washed out the buckets, we are not animals, but people like this think we are.

Phil im not saying dont listen to other peoples advice, i can only tell you whats worked for me, people are saying get a solicitor. The judges in these courts are inteligent understanding people, its all done in laymans talk. A solicitor is expensive and not needed. ive been to court 3 times. 2 of the times tradesmen(apparently) making a claim against me, both cases i won. The oher time i took Bovis homes to court and won.
Bovis had legal directors, office staff, files of paper work and all the legal jargon to go with it.
statements from friends other tradesmen etc will mean nothing in court and the judge will tell you so(it could be written by anyone), your qualifications and accrediations will mean a lot in court,
you have to remember the judge knows nothing about tiling, you have to give him facts to inform him, the hows and whys. product data etc.
its really important you counter act everything she says with hard facts and proof and not just your own opinion.
if she wasnt happy with how long things took she should have told you straight away not 5000 pounds of work later, the judge will tell her that,
the prro quality of work chestnut, a stratagey bovis tried the judge said "you awarded this company several contracts over several years worth in excess of x amounts of pounds, how could you be un happy with his work and award him so much work in a competative market?"

with the subbies that tried taking me, they said i was paying them late and then not paying them at all and that my prices were well below the average, Judge said "how come you endured it for more than a couple of weeks then? im struugling to believe what you're saying"

she cant bring anything up in court that she hasnt mentioned prior to the hearing because you need a chance to defend yourself. I seriously wouldnt be worrying about any of this if all she can say is water splashes and not sealing glazed metros,
 
rossmcg. very well put .
i think i also mentioned previously that judges only deal in facts. any claims she is making against you, you must adress amd have an answer for for when you go to court.these claims of hers are ridiculous and if you have proof from manufcaturer that tiles not needing sealing then thats sorted straight away.the decoration will also be dealt with by an intelligent and considered judge.easy for me to say but i cant see any problems for you with the info being given to us.
 
I have offered to help Phil with the drafting of the Witness Statement and the preparation of the documentation bundle. You can rest assured that I will be thorough and no solicitor will be required.

Best wishes

Anne
 
Sorry to read these last few threads Phil,
 
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Stay strong Phil and good luck at court.
The only advice I would give you is any counter claim she tries to make ie, sealing glazed tiles. go with paperwork from the manufacturer to prove it doesn't need sealed. Keep all your points brief and right to the point. You might find you only have a few minutes to deliver all the things you would like to say, so make a list in order of importance and see how many you have time to express.
On a personal note, some of the best ever tiling work I have ever seen is on your TF home page. It discussed me that someone with your tiling ability is in this position. Good luck mate.
 
how much tiling was done for it to come to this much money? or was it a few different properties for this nightmare engineer?
 
been folowing this for a while in court you have nothing to fear but the truth been there a few times won every time against big names with huge legal behind them gone on my own stated the facts have not gone in to name calling and have won so what do you need to fear and who will be liserning people like me and you . people with reason who will judge on fact not emoition .so you state the facts as you see them you dont need a writen contract to win in court a gentlemens agrement and hand shake will do it as long as it make reason .you leave your awards and and achievemets until the end of your state ment .and follow with i have all ways worked to the highest standard and nothing less .stop dead there you have nothinling else to add .
 
start from post #1 Ash and read through the thread..

I did before mae got about 7 pages down theres too many posts to find what I need to know now lol, hope it goes well for you anyway phil it is a shame... and for her to not let you use the toilet is disgusting!!!!!
 
Can I just thank all you guys and gals for your support and your testimonials, you are all stars, from Daves DPF post well done that man.

I have recieved more support on TF over this than I could dream, I hope my day on the tenth gets a result, I have had 35 texts and emails calls etc in the last week from you peeps.

I had an email from Bob Howard MBE this evening with a draft of a letter he wants me to present to the judge not sure that he will want to go through them all, loads from TF members, to MDs of some of the largest tiling contractors in Britain and beyond. I hope it will help me sleep better tonight, although the toll on my health, mental state, and the damage this has done to my wife and our relationship may never be the same again.

I hope I can get some justice and start to build my life and relationships back. I know I took this far to hard but we are what we are human. Wish me luck, and I hope my wife Julie can understand the effect this had on me and come to terms with the way It makes me feel so the 10th is make or break for us to either put this behind us or put us behind us.

Anyway thanks again for your support.
 
Will be Thinking of you Phill!
Very best of luck mate. Not so sure your gonna need it tho! Facts are facts. No luck involved there! :thumbsup:
 
phill mate, I might be young but you cant let this affect you to that sort of extent... its only a couple of grand and at the end of the day you have done no wrong here. sleep well and take your missus out for dinner because at your age you don't stand a chance at finding another missus :sofahide: lol. mate you cant let this destroy your life just because of a stupid tight arse who expected to take you for a ride. I hope to god you win and get the satisfaction of beating her in the court but in the end she will only pay up... and carry on with her life probably still proud of what she has managed to accomplish especially if she was to come on here and read that last post. don't let it beat you down the way it is you recently won an award for your outstanding workmanship... I think you should take a good hard look at that medal
 
Hi Phil

Where are you with your Witness Statement

Anne

All done and submitted Anne, but this a preliminary asked for by the district judge, so I might need to call on your expertise in the future.

Your help, was invaluable you are a very good warm hearted person. I will keep you all posted, the judge has asked for reasons, detials, and costings of the counterclaim from the client, before deciding how to continue.

Kind regards, Phil.
 
for god sake get a grip phil you are going to court not to the gates of hell you will have had much harder days on site blood coming from your finger tips your body screaming but the will to go on still you finnished the job now its time to finnish this stand like a tiler you dont scare me your a tile and know more iam your master .rudyard kippling. if you can keep your head while all about are loosing theres and blamming it on you. if. look it up and walk tall. no man is better than me or no less
 

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