Guest viewing limit reached
  • You have reached the maximum number of guest views allowed
  • Please register below to remove this limitation

Customer From Hell

Tilers Forums Official Sponsors

I don't think she's refused to pay yet, fingers crossed that she pays up with no hassle, I really hope that that is the case.
 
small claim costs very little to raise...if you get a solicitor they will end up taking most of your money of you phil once its over.
 
Hi phil hope you feeling a bit better...
once her time is up I would send her this letter...

customers name and address

RE: NOTICE OF INTENDED COURT PROCEEDINGS

Despite several reminders to pay my outstanding invoice, no payment has been received for works carried out at.......(her address here)

This is to notify you that if no payment is made within seven days from the date of this letter, we will be proceeding with legal action to recover the debt without further notice.

I enclose a copy of the outstanding invoice.

Yours sincerely....

send this recorded delivery, cost about £1.50 from the post office.

I used this on a couple of plumbers that owed me over a grand and 2 days after reading this letter paid in full...Good luck mate, hopes it works out for you..
 
Perfect Andy. Only thing to add to that letter is the usual "may effect your credit rating, CCJ, costs etc" statement. Usual thing people put on action letters.
 
Thanks to all. Do I need to head letter Without Prejudice? Any more help on the wording would be great, do I need to list work done at this stage? do I send the letter then give her another 7 days before small claims?
 
Not sure I agree with the first part.
i think I would bank any payment although I would inform my client this is accepted as only part payment before I put it thorough bank
Yes your correct, as long as you have a written agreement.
i got caught out with this one a few years back. Was for a solicitor!
 
have you had any response from her so far...?
if not then I would just send her that letter as it is and see if that gets a response....just make sure its sent recorded delivery and track it to make sure she's got it so you don't get the I havnt received anything excuse....

if you still havn't heard anything in 7 days then start court proceedings the main thing to do is keep every response you have ever had from her, texts, emails, photos...ect main thing to do is to keep on top of it..... and you never know a settlement may be reached even before it gose to court.

if it dose go to court the main thing the judge will look at is how far you were willing to go to resolve the situation.....and it seems to me you were willing to bend over backwards to help her out, which would mean she won't have a leg to stand on..
 
Amazing, I spent two hours in CAB today, they had no templates for letters from honest trades men to bad customers, but all their stuff was for consumers.

How to screw trades men, this system is all wrong imo. I will not give this up.
 
Quality work which should be appreciated by your customer!
The mitres are perfect, can't really see the trims properly as I'm just on my phone and won't enlarge but if you've given her options then what's the problem!!
 
Hope you get this sorted mate but don't let it bring you down, look forward to a good 2014 and I'm sure it will bring you some cracking jobs to inspire you again... You never know, maybe a JOTm or year to be had for you!
 
Another email sent, next one will be letter before court action. Wish me luck.
 
Good of you to take the softly, softly approach Phil. Hopefully this might work.
make sure you have a pan "b" just in case.

all the best.
 
Good of you to take the softly, softly approach Phil. Hopefully this might work.
make sure you have a pan "b" just in case.

all the best.
Plan b is he gives me the address and I give it to a coupleof bag heads from around the way and they go and have some fun in her house
 
After five letters (emails/ recorded delivery) I have had no response. So I have sent a claim to County Court, I hope this gets a result.
 
After five letters (emails/ recorded delivery) I have had no response. So I have sent a claim to County Court, I hope this gets a result.

Good on ya Phil, an honest days graft equals an honest days pay!!!
She is not entitled to get away with this..
 
This master craftsman that you have been awarded clearly states you are the best of the best so for her to say your work is not acceptable she doesn't have a leg to stand on. Bring it on I say. Hopefully you get more than your owed.
 
stick at it mate, hope you get a speedy resolution via the courts. Have you any inkling on a timescale?
 
stick at it mate, hope you get a speedy resolution via the courts. Have you any inkling on a timescale?

She has 14 days to respond Doug, I have told her I will arrange a TTA report which will cost £1,200.00 plus vat, I will add this to the costs when she looses the case.
 
Have briefly read your thread pal.

Keep strong and your head up high, possible this scurrilous scumbag has detected your a decent and honourable guy and has decided to take a chance on basically getting something for nothing.

Persevere with the legal route as any independent person can clearly see there is a very high standard of work backed up with your recent tiling award.

Me personally would see it as you have my adhesive until payment is met and I want it back regardless of consequences.

There are some heartless scum about about when money is involved, my missus when working as a matron in a hospice has had to part people apart arguing over wills while a parent is taking his last breathes, unfortunately you have copped for one of them here.

Best of luck

Kevin
 

Advertisement

Thread Information

Title
Customer From Hell
Prefix
N/A
Forum
Canada Tile Advice
Start date
Last reply date
Replies
330

Thread Tags

Advertisement

UK Tiling Forum

Thread statistics

Created
The Legend; Phil Hobson RIP,
Last reply from
aphilp,
Replies
330
Views
19,203

Thread statistics

Created
The Legend; Phil Hobson RIP,
Last reply from
aphilp,
Replies
330
Views
19,203
Back