Customer From Hell

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Keep calm........regardless of my "punch her" post earlier.

Then when you have been paid. Leave a big deposit, with a business card in her precious lavvy.
 
tell her to get the poo DNA tested to see who's it is if she's that concerned about...lol

we all get them from time to time Phil, I must admit iv'e become quite good at sussing people out now, and if I think there going to be a pain I don't even bother quoting the job, even if I got no work on, would sooner sit on my butt than go through all the bloody stress it causes.

good luck tomoz, keep your cool, work out what she owes, bill her, and tell you want it in 7 days....no more needs to be said really...:thumbsup:
 
I hope tomorrow goes well, (I won't hold my breath) I have had two sleepless nights and another one looming, we should not have to put up with this kind of stuff. Stuff being a polite word, as I respect this forum and it's members.

We are all at the mercy of these types, and always will be.

I am not expecting a good result tomorrow, but I am thinking of throwing my tools in a skip. What is the point?
 
Ridiculous!
Chin up Phil. If you can't resolve it tomorrow then take court action. Id love to know how the "some one took a dump in my toilet" excuse stands up!
Craziness. Pure craziness!
 
I hope tomorrow goes well, (I won't hold my breath) I have had two sleepless nights and another one looming, we should not have to put up with this kind of stuff. Stuff being a polite word, as I respect this forum and it's members.

We are all at the mercy of these types, and always will be.

I am not expecting a good result tomorrow, but I am thinking of throwing my tools in a skip. What is the point?

Phill most of us on here are very passionate about the tiles but sometimes you just need to realise it's just tiles! Get some sleep man and give yourself a break, you have nothing to prove to anyone man, let this one go, get your money then get on to the next job where I'm sure it will be a cracker! Seriously phill... It's just tiles
 
Chin up Phill, I had "one of these idiots " last year.It was only 4 days work and managed to get my mats money back but it still really upset me knowing i hadnt done anything wrong and knew the work was more than satisfactory.Didnt get paid for labour !! I still think about revenge of some sort to be honest but there are people like this in every town and city and the odds are we will all bump into one every now and again-unfortunatly !!! Good luck for tommorow :thumbsup:
 
Hopefully she pays you up to date, worse still if you've paid others for the work out of your own pocket. A job like this seems to rear it's head every few years, grin and bear it and the next customer will be a good one.
 
I have had a good look at the pics and can’t find one thingwrong with it. In fact I think it is a bloody good job
 
Thanks again guys for your words of wisdom.

I just got off the phone with Deano, and I am still laughing, he is a star. I feel loads better now. You are all stars.

You are all tilers, so you must be all a bit mad, but Dean Farmer is the nicest crackpot I have ever known.

Thank you all.
 
Looks perfect job to me. Keep calm get your money first up to date. Walk away
You don't have to explain her anything job there talks for it self.
Engineer my back side they all same ............
 
Thanks again guys for your words of wisdom.

I just got off the phone with Deano, and I am still laughing, he is a star. I feel loads better now. You are all stars.

You are all tilers, so you must be all a bit mad, but Dean Farmer is the nicest crackpot I have ever known.

Thank you all.
As my old man always says you don’t have to be mad but ithelps
 
You sure shes got the money, she is finding fault to first class work and making excuses that it is'nt good enough...is that to avoid paying due to fact she may skint.

And the deposit in the lav maybe an excuse she was looking for.

Have you contacted any of the other trades to see if they got paid.
 
good luck for this morning Phil, as others, I've had a good look at the pics and can't see a damned thing wrong with them. It could be a case of "cowboy customer" (or cowgirl in this case).
 
Good news is I still have my freedom and my pride, bad news is I am about three grand out of pocket with my own lost wages/ materials and payments to other tilers.

I will be another £900 plus if she doesn't pay the tiler who started this job with me, I will have to pay him. My conscience won't let him suffer, she has asked me to leave the job and I have done so.

I offered to complete the job FOC, but she refused, she thinks we have dragged it out to long, she is now going to get another tiler to finish it.

The work we did was top class, I know that, I left the job today, conducted myself like a gentleman, even though I was seething inside.

We live and learn, do we not?

I now have to pick myself up and get on, but we are all open to these people, I feel like throwing my tools away, and giving up.

But I won't, that would mean she beat me. I could go down the legal route, but I have no faith in it.

Thanks for all your support in this.

Regards and respect, Phil.
 
That's unforgivable!
Not gonna get into it now Phil, I'm sure u need time to reflect and just get your head around it!
Tough break my friend.
Look after yourself.
Marc.
 
Phil, I really feel for you. I cannot believe this. I fully understand your reluctance with the legal route but is it not worth at least looking into?
 
what a ***** !!....how can anyone have someone grafting round there house and not pay them a penny, bloody hate people like this.....hope all this comes back to haunt her..
 
Take care Phil.

Take a while to decide wot ya gonna do........then sue the B$¥*#.
It can't be that bad to do?
 
A verbal contract is as valid as a written one if she agreedday work for the duration of the job she has to pay for the days you worked endof story. Phil don’t make me come down there! Get the invoice sent off recordeddelivery tomorrow.
 
Thanks Dean, I will try that, she is a real whack job though, I wish I had never got involved.
 
As most of the opinions, you definitely need to get paid.

I'd take a few days off to chill. Then send the invoice recorded delivery etc...

I would've given her 2 choices, pay whats agreed, or if the tiling isn't good enough, then let me remove all the tiles
 
Phil,forgive the language but **** that for a game of soldiers .
I'm with Deano,get her billed mate,disgusting attitude by her.
I train with a solicitor most mornings,he won't be there tomorrow (bloody hard circuit,he too old 🙂 )he will be there on Friday,I will ask him if there's owt you can do .
I also have a mate from Oldham (he now lives in London) he was with the Oldham lads football firm,I'm sure he will know someone to put her windows through
Again
And again
And again
And again
And again
🙂 🙂
 
so sorry to hear this news Phil,but you did the right thing in walking imo,but dont let her get away with it ,its a pitywe couldnt put a warning out to other tilers in that area,onehel of a biach and should not get away with it
 
totally agree with martyn, no way should you be out of pocket, i would take the invoice to her,
 

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The Legend; Phil Hobson RIP,
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