Dilalio
TF
- Reaction score
- 7
Hi all.
Looking for some input and advice.
Recently had master bath tiled and now working on ensuite.
We are the plumbers and have used our Tiler.
Customer not happy with finish of dark grey matt porcelain tiles as they are water marking, have striations and don't have a uniform look when dried.
Supplier is pointing finger at the Tiler and has issued her with wax-off, deep clean and grout removal chemicals (Lithofin). We spent yesterday using the grout remover and while there was some residue which came off, there is still unevenness with the dried finish.
Is the supplier trying to pass off a poor product or are there things we can do to satisfy the customer?
My take, from my experience, is I don't trust the tile.
Any advice greatly appreciated.
Deano.
Looking for some input and advice.
Recently had master bath tiled and now working on ensuite.
We are the plumbers and have used our Tiler.
Customer not happy with finish of dark grey matt porcelain tiles as they are water marking, have striations and don't have a uniform look when dried.
Supplier is pointing finger at the Tiler and has issued her with wax-off, deep clean and grout removal chemicals (Lithofin). We spent yesterday using the grout remover and while there was some residue which came off, there is still unevenness with the dried finish.
Is the supplier trying to pass off a poor product or are there things we can do to satisfy the customer?
My take, from my experience, is I don't trust the tile.
Any advice greatly appreciated.
Deano.