Mosaic question for tilers

[Rosco100]

Had a customer come back today and say that the tiler says that the mosaics we supplied weren't right ? These were 48x48 cubes on a 30x30 sheet,There was one cube on each sheet a millimetre closer than the rest ! Would you send your customer back with this or would you overcome this ?

 

[Old Mod]

You'd just open or close sheet accordingly.

 

[hmtiling]

Send them back!🙂

 

[Rosco100]

You'd just open or close sheet accordingly.

Thanks that's exactly what I told the customer Think the tiler has a problem with mosaic as this is not the first time

 

[Flintstone]

Post a photo of the mosaics up

 

[hmtiling]

I hope they're on something substantial at 48mm thick! (sorry)

 

[Rosco100]

Send them back!🙂

 

[Blunt Tool]

Had a customer come back today and say that the tiler says that the mosaics we supplied weren't right ? These were 48x48 cubes on a 30x30 sheet,There was one cube on each sheet a millimetre closer than the rest ! Would you send your customer back with this or would you overcome this ?

I never expect sheets of mosaic to ever be one hundred percent perfect, like Marc says just open up and sort accordingly

 

[hmtiling]

As above. He's either not capable or had a better offer. Sounds better than the last mosaics I used.

 

[MTiler]

Keep the mosaics, send the tiler back.
You rearrange accordingly, remove and put back correctly etc.
Ive often found larger mosaics arent often sheeted brilliantly.

 

[Paulmilknosugar]

Surely most tilers have come across this, I know we have its not a difficult fix unless there's a really rogue batch and you're under the cosh.

 

[Mikephillips85]

I was given these last week to lay tell him to get over it

 

[Old Mod]

I was given these last week to lay tell him to get over it

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm










Some time later..,,,,..
Not perfect, but acceptable.

 

[Blunt Tool]

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm

View attachment 88383


View attachment 88385


View attachment 88384


Some time later..,,,,..
Not perfect, but acceptable.


View attachment 88386

Had a nut job of an apprentice years back got fed up of soaking the paper and peeling off, bright spark decided it would be a good idea to spray his lighter fluid over paper and set alight! Good luck it was sand and cement screed walls and floor. Buckets of water everywhere and sacked at end of day!!!

 

[Flintstone]

@3_fall ive tiled a full bathroom in those!

 

[Flintstone]

Ok maybe not exactly the same but they were paper faced, two rooms in one house full mosaic, I have the receipt somewhere think it was around 10k per room for the tiles

 

[Old Mod]

@Localtiler


View media item 12221View media item 12224View media item 12219View media item 12217

 

[GAZ5518]

😱😕😡🙁

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm

View attachment 88383


View attachment 88385


View attachment 88384


Some time later..,,,,..
Not perfect, but acceptable.


View attachment 88386

Patience of a saint required!!😕🙁😉😱😵

 

[Rosco100]

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm

View attachment 88383


View attachment 88385


View attachment 88384


Some time later..,,,,..
Not perfect, but acceptable.


View attachment 88386

Those are horrendous ‼

 

[J Sid]

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm

View attachment 88383


View attachment 88385


View attachment 88384


Some time later..,,,,..
Not perfect, but acceptable.


View attachment 88386

always said you get what you pay for.















marc's hourly rate, worth every penny to sort that out 😉

 

[Old Mod]

always said you get what you pay for.
marc's hourly rate, worth every penny to sort that out 😉

Client was amazing, she was more than happy for me to carry on, just wanted what she wanted, nothing more.
However, I can say with ALL honesty, I nearly changed trades 3 times! Haha
But as we all know, they're JUST tiles! 😀

 

[AD Ceramics]

I would take said tiles and carefully wrap up in some dust sheets then throw in the bin and go to pub.

 

[Old Mod]

I would take said tiles and carefully wrap up in some dust sheets then throw in the bin and go to pub.

At least I know I can ALWAYS count on your support Paul! 🙂

 

[Rosco100]

Here's the mosaics that I was talking about,NOT a lot wrong with them

 

[aytiling]

Pah! They're perfect!😀

These are fired earth, £36.00 a sheet!!
Paperfaced pearlescent 20 x 20mm

View attachment 88383


View attachment 88385


View attachment 88384


Some time later..,,,,..
Not perfect, but acceptable.


View attachment 88386

You are actually supposed to leave them more or less like that. RUSTIC is the key word here.
I worked solely for FE for 18 years and did countless metres of those (the black pearlescent retailed at nearly £500, I did a 25mtr. bathroom in those)
All of the showrooms have them done like on the sheets, so that is what the customer is expecting to see, give them anything else and you can't do wrong for doing right.

 

[Old Mod]

You are actually supposed to leave them more or less like that. RUSTIC is the key word here.
I worked solely for FE for 18 years and did countless metres of those (the black pearlescent retailed at nearly £500, I did a 25mtr. bathroom in those)
All of the showrooms have them done like on the sheets, so that is what the customer is expecting to see, give them anything else and you can't do wrong for doing right.

The client in question had a bath panel done in them by another tiler and was very unhappy with them,
Bbcause of the 'rustic' look. She thought the tiler had done a dreadful job. And the reason for that was that the sample she had was of 12 perfectly aligned and sized pieces on a piece of card, and that's what she wanted. I even went in person to the showroomon the Fulham Road looking for a display, and was told that they didn't sell tiles from Mexico, only from America!!! And they didn't have a display anyway. And even when I showed the assistant their own web page stating that they were hade made Mexican recycled glass tiles she said the website was wrong!
And on the fe website they only show one perfectly aligned sheet.
So I gave the client what she wanted.
I eventually found a small thumbnail image on
glasstile.com (Oceanside) the suppliers website. And it was way too late by then, so I just kept quiet.
And tbh, if done in the 'rustic' style, it's dreadful. Haha

 

[aytiling]

The client in question had a bath panel done in them by another tiler and was very unhappy with them,
Bbcause of the 'rustic' look. She thought the tiler had done a dreadful job. And the reason for that was that the sample she had was of 12 perfectly aligned and sized pieces on a piece of card, and that's what she wanted. I even went in person to the showroomon the Fulham Road looking for a display, and was told that they didn't sell tiles from Mexico, only from America!!! And they didn't have a display anyway. And even when I showed the assistant their own web page stating that they were hade made Mexican recycled glass tiles she said the website was wrong!
And on the fe website they only show one perfectly aligned sheet.
So I gave the client what she wanted.
I eventually found a small thumbnail image on
glasstile.com (Oceanside) the suppliers website. And it was way too late by then, so I just kept quiet.
And tbh, if done in the 'rustic' style, it's dreadful. Haha

I was told they were American tiles, recycled glass bottles with oxide coating of some sorts. Cheap as chips, but then FE had a very good PR side.. You are right the rustic looks rubbish but then we always are told to do as the showroom. That way there is no come back.

I used to do the showrooms, and at first when I did the floor tile sets they used to sort out all the perfect tiles and I would have to lay them. Then the comeback when what got delivered to site didn't look like what was in the showroom.

At the end of every job I had to get the customer to sign a "Release document" saying that they were happy with the work, no signed doc, no payment to me until they posted it back if they weren't there when I finished. I once waited until 9pm for a customer to get home to sign his.

And that's rubbish about not selling Mexican tiles, they do Mexican handmade wall tiles and most of their Terracotta comes from there.

 

[Old Mod]

.

And that's rubbish about not selling Mexican tiles, they do Mexican handmade wall tiles and most of their Terracotta comes from there.

Yeah I know, I used to fit the wall and floor Mexican tiles that came with Smallbone kitchens.
And if you find that rustic tile on fe website it clearly states it's from Mexico, but apparently according to her, the website is wrong. 🙂
There was also no display in the Fulham road store.