He has be given the chance to rectify, can't see much chance of that happening though....I feel slow when I read that.
Heard somethink similar today about speed and must admit get sick of hearing it...the quality is kak John and the customer has to pay again, it never ends.
Told him for that I would work on a day rate + materials and gave him the cost per day, and he seemed happy to pay that if I end up re-doing it for him. :drool5: