Opinion On Bathroom Please

[saliboti]

cobbler that .......
He could not do a whole wall with a shade and other wall with other shades?

Given the situation we would have been happy with that situation. Additionally, there are some areas that will be hidden behind a towel rail or cupboard that we wouldn't mind being the wrong shade - however he has fitted the new batch in the most prominent area in the shower that you can see as you walk in the door. Plus other visible areas.

So he was given mixed batches at the start of the job ?

Well when asked if he checked, he has admitted he didn't check the batches initially. But given they are all the same colour I think we can say that they likely were.

The issue now has arisen because he had to buy more tiles 3/4's of the way through the job to replace removed ones that were due to the miss-fitted shower valve.

 

[Andy Allen]

Difficult one really, your not happy with the job but you still owe him alot of money and if he's not willing to come back and rectify the work then I would just use the money to get the job sorted..

 

[One Day]

Point 13 here: http://www.legislation.gov.uk/ukpga/1982/29/part/II

Definitely not used reasonable skill and care. He's not got a leg to stand on and should correct the errors on your pics - no questions. As for damaging plasterboard? So what?! A decent tiler can cut out and make good without damaging the surroundings.

Word of advice (seriously) - if you are dealing with Topps and batch/shade variations - you will need to give them written advice of the batch/shade you want. In my experience the type of staff they employ can just about read. Verbal instruction tends to go horribly, yet somehow predictably very wrong.

 

[bcd-87]

Point 13 here: http://www.legislation.gov.uk/ukpga/1982/29/part/II

Definitely not used reasonable skill and care. He's not got a leg to stand on and should correct the errors on your pics - no questions. As for damaging plasterboard? So what?! A decent tiler can cut out and make good without damaging the surroundings.

Word of advice (seriously) - if you are dealing with Topps and batch/shade variations - you will need to give them written advice of the batch/shade you want. In my experience the type of staff they employ can just about read. Verbal instruction tends to go horribly, yet somehow predictably very wrong.

Too right, there all Mc Donald's rejects

 

[bcd-87]

Given the situation we would have been happy with that situation. Additionally, there are some areas that will be hidden behind a towel rail or cupboard that we wouldn't mind being the wrong shade - however he has fitted the new batch in the most prominent area in the shower that you can see as you walk in the door. Plus other visible areas.



Well when asked if he checked, he has admitted he didn't check the batches initially. But given they are all the same colour I think we can say that they likely were.

The issue now has arisen because he had to buy more tiles 3/4's of the way through the job to replace removed ones that were due to the miss-fitted shower valve.

The whole thing sounds unprofessional to me

 

[Spud]

What a mess
Honestly there should always be sufficient wastage on any order to allow for breakages setting out issues however let's look at it
did the tiler check the batches , perhaps not, did the customer who supplied the tiles check the batches definitely not , did the customer supply enough tiles . yes for the job , however , gno not enough for any contingency , has the contractor been professional , yes and no , he tried to sort the issue but cocked up even more
What would a pro do ?
Strip all the tiles and provide a fair replacement
The customer isn't at fault even though they didn't allow adequate wastage or checked their order the contractor should have flagged this up before starting
What are your options now as it will cost so much to put right ?
Ask the contractor to strip it all explain that although you are sympathetic you booked the job in good faith and will pay him the quoted price when the work is done and that you have realistic expectations and are not looking for perfection just all you ask for is a shower that works and tiles that are the same colour with a reasonably finish

 

[bcd-87]

You should work for the UN !!! @GaryTheTiler

 

[Italy]

You should work for the UN !!! @GaryTheTiler

ahahhahh

 

[saliboti]

Thanks everyone for your comments. We have decided to let him go, and we will use the outstanding money to find someone else to finish off.

@GaryTheTiler that is very diplomatic, however the fitter ordered, collected and supplied the tiles. We even asked if his quote for this included contingency and he said yes. Does this change your response? Was this the wrong thing to do, as we thought that leaving everything to the fitter was the best way to ensure that no problems could occur as there is no debate over responsibility for checking or ordering the right amount?

As I said, the tiles were the only aspect I was seeking opinion on as we wanted a second opinion to try and understand if we were being reasonable. The list of other problems include:

- Scratch in bath, and on the waste waste caused by the first fitter storing tools, and working around the bath with no protection other than the plastic sheet. This is still unresolved.

- Dodgy plaster work around the light. Still unresolved.

- A multi-coloured (black & white) pipe on the side of the house, and a hole in the brick work where the first fitter attempted to connect the bath waste to the downpipe. This was stopped as soon as we told him it was illegal. The pipe is still there however.

- The shower valve was fitted upside down. This has been resolved.

All of the above was caused by the first fitter, who was fired for the shower valve incident (he had done that before on a previous job apparently.)

- The incorrect plug type was fitted to the sink which is different to what we ordered. This occurred in last day before the fitter we hired quit himself.

All of this is now 6 weeks after the start date, on a 12 day job.

As I said, thanks again.

 

[Spud]

Good luck with the job and let's hope it has a good outcomes and please keep us informed of how it ends. may I ask how you found the initial contractor and how many quotes you got for the work at pricing stage ?