Laura Ashley Mr Jones floor tiles discolouring after being laid
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T
Tile Shop
I'm pretty sure thats the logo for Realonda
T
Time's Ran Out
So in fact BRITISH CERAMIC TILES is just the marketing name for any country supplied tiles!
Bit misleading don’t you think?
Bit misleading don’t you think?
British Ceramic Tiles & Porcelain Tiles From Around The World might be a better name?
D
Dumbo
Doesn't actually say manufactured in Britain . So in theory they could own a plant in Spain but it would still be manufactured by them
D
Dumbo
I can't remember what the absorbtion rate of water is meant to be in ceramics . But people say about ceramics not being suitable for floors but years ago fitting ceramics was the norm and fitting porcelain was unusual so because we have better materials does it mean they are no longer any good . Mercedes is a better car than a skoda does mean thst the skoda won't get you from a to b or should we say skoda's aren't fit for purpose because they are not as good as a Mercedes
anything over 10% is essentially a wall tile, it far to open and porous to go on a floor. Given its low breaking strength its really not durable enough
T
Time's Ran Out
No that’s not right Made in Spain on the tile - manufactured by BCT based in Devon!!
That’s misleading information.
What it’s doing is putting all end users at risk! Trading standards will have to be notified, discussions in Parliament will take place, and tilers of these Isles will have to rebel!!
At the end of the day I won’t use them.
That’s misleading information.
What it’s doing is putting all end users at risk! Trading standards will have to be notified, discussions in Parliament will take place, and tilers of these Isles will have to rebel!!
At the end of the day I won’t use them.
A new sticking point on the Brexit negotiations maybe . . . .
W
Waluigi
It’ll all be Chinese......
T
Tile Shop
Everyone would love this to be accurate, but technically, its not quite.
Firstly, they have the wrong CE stamp on. Kinda proves they are repackaging imported material. If they are porcelain, they will be BIa (Eb < 0.5%) or BIb (0.5 -3%). Imported ceramic floor tiles tend to be grade BIIa (3-6%) or BIIb (6-10%)
Gonna stand back and watch the pitchforks charge from over the hill when I say this, but any tile, even Class BIII (Eb > 10% like nearly all of BCT's homemade ceramic wall and floor tiles) can be certified as a floor tile providing they pass ISO 10545-4 (Modulus of rupture/breaking charge) and ISO10545-7 scratch resistance test with a PEI of 1 or more.
Density of the tile doesn't come into it. You could argue that if fixed correctly onto a properly secure substrate there "shouldn't" be a problem. but even the slightest crack in the substrate either in a screed or between boards, will crack them far easier than a tile of a higher classification.
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Deleted member 51507
So I contacted Homebase who in turn contacted BCT and sent all my photos. They have said they do not take responsibility for shade variation of tiles fixed as should be noticed prior to laying as per statement on boxes.
My dispute is that they have since gone discoloured bar 3 or 4. They looked lovely whilst laying, it's peculiar but found other comments on instagram of people saying similar things about staining but no response from BCT. The ones that haven't changed colour actually feel smoother. It's like the discoloured ones are not properly glazed.
I have insisted they come to inspect as I am not happy and I wondered if anyone could help by providing more info regarding this fault. I am waiting to hear back.
I actually love the tiles but have lost confidence in having any more of them.
Thanks in advance.
D
Dumbo
I don't honestly think that just because they write that on the box It makes it a legally binding contract between bct and you. After all why should the person fixing the tiles be bct's last line of quality control .
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Deleted member 51507
I agree and its a good point. I understand they have a policy but it's no excuse for shoddy customer service when there is an issue.
BCT didn't care about my floor tile problem or should I say my customers, in the end it cost me hundreds of pounds out of my own pocket to put right. They washed their hands of me.
I tell all my customers now to avoid BCT under all circumstances. No way I'm fitting any more.
I tell all my customers now to avoid BCT under all circumstances. No way I'm fitting any more.
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Dumbo
What happened to all that stuff wanting to know about what people thought . In fact a ranking officer of bct went to see Geoff @Plan Tec Tiling I believe . As far as I know that as far as it got .
Q
Qwerty
Yes, it was indeed. Lots of empty promises and assurances but it turned into nothing in the end sadly
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Dumbo
Contact him and ask him what his findings are and ask what they are going to do about them .
Could be good for a laugh if nothi g else ..
He has probably got the sack for talking to you because this must admit they have a problem ( or two)
I
Italy
puff....
Italian pride
Italian pride
Hi All. So we have bought and designed our kitchen around the Mr Jones Charcoal tile which we love. Really disappointing to read some bad reviews on it and then found out BCT went belly up just before we placed order. We still have our hearts set on them but I am not prepared to pay for tiles that could look bad and then there is no aftercare as the company do not exist.
I have contacted Tile Giant who make these but in porcelain, I was really surprised by this and the guy there said they are much better quality. We have ordered a sample and are waiting or it. They are made in Europe and have nothing to do with BCT.
Any of you lovely tilers out there want to comment on this? would porcelain be better? they are still 10mm apparently. Are there any questions I should be asking?
Any advice would be really appreciated as its not a cheap kitchen so don't want to get this wrong or ill end up like BCT!!
I have contacted Tile Giant who make these but in porcelain, I was really surprised by this and the guy there said they are much better quality. We have ordered a sample and are waiting or it. They are made in Europe and have nothing to do with BCT.
Any of you lovely tilers out there want to comment on this? would porcelain be better? they are still 10mm apparently. Are there any questions I should be asking?
Any advice would be really appreciated as its not a cheap kitchen so don't want to get this wrong or ill end up like BCT!!
We recently installed the Mr Jones in our powder room and have had multiple issues with the tile chipping from common use. Nothing was dropped and the places it chips are random. The tile seems frail. We have gone back to The Tile Shop where we purchased and they said installer error. We had certified tile installed do this. From all this reading regarding BCT looks like they may have made an inferior product or some say we may have gotten wall tiles?. Laura Ashley takes no responsibility saying they licensed this and not their problem with offering no assurance. Is BCT back in business. Looking for any help on this. Pictures of a few of the places
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Dumbo
No bct is not back in business , some designs have been sold to al murrad who are going to make in porcelain , and i heard also that some designs were sold tp original style , surely this comes down to contractual law , you didnt buy your tiles from bct , laura ashley allowed them to use their name, where did you buy them that is where you should go
Bought them from The Tile Shop. They offered us a replacement of the tiles but we don’t trust the quality of these. They then changed their minds and said would offer a discount. Continue to blame installer or us. BCT has a website, who runs that?
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Dumbo
Al murrad probably .
I used to work as an agricultural engineer and the manufacturers loved it when a customer to the manufacturer to court rather than the retailer because they had no contract with the manufacturer ,
Your contract is with the retailer .
American kaw may differ
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