Hi all, new to this forum so thank you in advance for reading my post. I'll try to be short and concise.
On Friday my kitchen plash back was tiled with 10mm thick marble moasics with 12.5mm trim by a tiler who had previously done my kitchen/dining room floor. Unfortunately, I feel the kitchen work is of poor quality and I need some honest advice on whether I'm being overly picky and/or what I should do next.
Key issues I have:
- Chimney stack built to 600mm wide and not 900mm despite specifically pointing this out
- Tiles are not flush with trim by 1-2mm despite being told by my tiler the size trim is what I needed (what seems to be a 1mm max cement bed)
- Large grout lines in areas
- Trim not very well placed in areas
- All corners of window reveal don't align
- Tile missing leaving a gap when plug socket is attached
There were a few minor things but the above is what I'm concerned about. So I have explained my concerns to which he got quite defensive about but he did say he would fix the issues to the of his best ability and within reason, and provided I pay 50% of the original cost upfront. I feel that if the quality was not on par the first time, he won't be able to fix the issues to the standard I had expected (this is where I wonder if being picky). I believe that anyone should be given the chance to rectify there mistakes (specifically making the chimney to the width originally specified) but unfortunately, I don't have faith the quality will improve.
A comment which put doubts in my head was that, when I pointed out the 1-2mm protruding lip of the trim he asked if I got the wrong sized trim. I then told him that I got the 12.5mm trim on his instruction, to which he then replied that there is usually a 1-2 mm lip on tiling like this.
I'm not sure where to go from here and any advice on what to do would be greatly appreciated.
On Friday my kitchen plash back was tiled with 10mm thick marble moasics with 12.5mm trim by a tiler who had previously done my kitchen/dining room floor. Unfortunately, I feel the kitchen work is of poor quality and I need some honest advice on whether I'm being overly picky and/or what I should do next.
Key issues I have:
- Chimney stack built to 600mm wide and not 900mm despite specifically pointing this out
- Tiles are not flush with trim by 1-2mm despite being told by my tiler the size trim is what I needed (what seems to be a 1mm max cement bed)
- Large grout lines in areas
- Trim not very well placed in areas
- All corners of window reveal don't align
- Tile missing leaving a gap when plug socket is attached
There were a few minor things but the above is what I'm concerned about. So I have explained my concerns to which he got quite defensive about but he did say he would fix the issues to the of his best ability and within reason, and provided I pay 50% of the original cost upfront. I feel that if the quality was not on par the first time, he won't be able to fix the issues to the standard I had expected (this is where I wonder if being picky). I believe that anyone should be given the chance to rectify there mistakes (specifically making the chimney to the width originally specified) but unfortunately, I don't have faith the quality will improve.
A comment which put doubts in my head was that, when I pointed out the 1-2mm protruding lip of the trim he asked if I got the wrong sized trim. I then told him that I got the 12.5mm trim on his instruction, to which he then replied that there is usually a 1-2 mm lip on tiling like this.
I'm not sure where to go from here and any advice on what to do would be greatly appreciated.
