Advice please - how to fix uneven grouting

[Dom]

Hello,

To give a bit of background info, our new kitchen tiles is laid on new 70mm screed, Ditra mat and adhesive.

The tiler has just finished laying the tiles and grouting but the grouting lines seems uneven and top layer coming off.

I think the tiler has grouted twice in some places as he said he needed a second round of grouting as the grout didn’t go in all the gaps the first time round.

I may be wrong, but could it be the thin second layer (top layer) of grout which is now cracking/peeling off ? So if I remove the top layer, would it be fine?

Also, some grouting lines are 2-3mm others are 6mm.

Also in some parts the grout seems to be same level as the tile, rather than the grout being slightly lower, in the gaps, between the tile.

The thing is I don’t know what the acceptable tolerance with the grouting. I don’t want to be too picky which is why I would really appreciate the opinion of other tilers.

Also is there anything that can be done by myself or the tiler to make it look better/cleaner?

Do the grouting need to be removed and regrouted? Or tiles need to be removed and repositioned more evenly?

The only good thing is the tile pattern is quite uneven and the grout is same colour as the tile. But when the grout is wet, it’s very apparent.

Any advise would be most welcome. Thank you in advance!

I attach some pictures for reference.

 

[Dumbo]

Looks to me like the grout is cracking due to the tiles moving, do they sound hollow if you tap them .

 

[Dom]

Looks to me like the grout is cracking due to the tiles moving, do they sound hollow if you tap them .

Thanks for your response.

I’ve only noticed 2 tiles right in front on the patio doors leading to the garden, which sound hollow, others sounded fine. I’ll check some more later today.

Do I need to ask for the tiles that sound hollow to be removed and replaced?

Thanks

 

[Dumbo]

Thanks for your response.

I’ve only noticed 2 tiles right in front on the patio doors leading to the garden, which sound hollow, others sounded fine. I’ll check some more later today.

Do I need to ask for the tiles that sound hollow to be removed and replaced?

Thanks

Do those two have cracked grout .

 

[Dumbo]

Was the cavity closed properly when the patio doors were installed as in my experience double glazing companies are quite at not doing that leading to issues for the tiler to overcome .

 

[Dom]

Do those two have cracked grout .

These two don’t have cracked grout.

The floor has just been laid last week and hasn’t been walked on that much as.... only the builder is walking in it to access other areas.

 

[Dom]

Was the cavity closed properly when the patio doors were installed as in my experience double glazing companies are quite at not doing that leading to issues for the tiler to overcome .

The door opening is there but the actual door hasn’t been installed yet. So, possibly then when door is installed the tiles won’t sound hollow anymore?

 

[Tile Fix Direct]

What are the tile sizes?

 

[Dom]

What are the tile sizes?

The tiles are 300mm x 600mm - porcelain

 

[Dom]

Is the uneven grouting in the first picture reasonable?
The top bit of the vertical grout line looks thin and neat, but the rest is much wider and less neat.

Also, where the grout is the same level as the tile (therefore some of the grout is over the tile, and can’t really see the edges of the tile where it curves down slightly) rather then slightly lower than the tile, is that normal/ reasonable?

Just asking as the grouting I’ve seen on other tiles, seems to be slightly lower that he tile itself ie neatly tucked in between two tiles.
Thanks