Bad Granfix products, bad rep in Cornwall

[mikethetile]

:welcome:

 

[Ajax123]

Cornwall? - at least it wasn't Gyvlon.....

 

[TT Tiling]

hi and sorry to hear of your prob , like above would need to know more about the screed,ie time layed ,was it primed ,and wot sort of screed , as for granfix add i use it every day and find it a lot better than some i have come across , im hoping its not a anhydrite or hemi-hydrite screed , people on here will soon have your answers ,good luck

 

[judy manning]

Thank you to everybody who has responded. I have indeed spoken to the MD at Granfix, who has to be one of the most concerned and professional company bosses out there. My partner's problem is now in his hands and being dealt with. A fantastic company to do business with, and I guess the bad apple was possibly just having a bad day,which happens to the best of us!
:hurray:

 

[diamondtiling]

Thank you to everybody who has responded. I have indeed spoken to the MD at Granfix, who has to be one of the most concerned and professional company bosses out there. My partner's problem is now in his hands and being dealt with. A fantastic company to do business with, and I guess the bad apple was possibly just having a bad day,which happens to the best of us!
:hurray:

Glad you got it sorted out Judy, Phil is indeed a nice man.

 

[judy manning]

And I should add that the strange thing was the complete departure of the adhesive from both the new tiles and the new floor!

 

[Time's Ran Out]

Judy,Judy,Judy!
:welcome:waited years to say that.
As he is a experienced property developer is he also an experienced tiler by trade?
Did your partner keep the records of the adhesive batch used on the work, what time of year was the work undertaken, what was the substrate, which type adhesive did he use, what was the tile 'fixed'.
Did you get the reps name, did he provide a report, have you spoken to their technical department, have you put it in writing, are you taking legal action.
Certainly manufacturers /suppliers can have the occassional bad batch, but if you have the receipts when you bought the product the supplier will be able to ascertain if there are other complaints for that batch.
Most major adhesive companies have an excellent technical/sales department so I hope it all gets resolved for you.

Glad you got it sorted

 

[diamondtiling]

Judy,Judy,Judy!
:welcome:waited years to say that.
As he is a experienced property developer is he also an experienced tiler by trade?
Did your partner keep the records of the adhesive batch used on the work, what time of year was the work undertaken, what was the substrate, which type adhesive did he use, what was the tile 'fixed'.
Did you get the reps name, did he provide a report, have you spoken to their technical department, have you put it in writing, are you taking legal action.
Certainly manufacturers /suppliers can have the occassional bad batch, but if you have the receipts when you bought the product the supplier will be able to ascertain if there are other complaints for that batch.
Most major adhesive companies have an excellent technical/sales department so I hope it all gets resolved for you.

Glad you got it sorted

Johnney Johnney Johnney, questions questions questions.

Only the older people will know what you mean by "Judy, Judy, Judy"

( Cary Grant, Only angels have wings, but he never actually said those words John.)

 

[Time's Ran Out]

'Older people' - are there any older than me - I did say I've waited years!!!!! (just for you the exclamation mark):smilewinkgrin:

 

[diamondtiling]

Thanks TJ!!!!!!!!!!!!!!!!!


:lol::lol: