Laura Ashley Mr Jones floor tiles discolouring after being laid

[Deleted member 51507]

Have just laid these and now done some look discoloured like a brown dirty tinge that won't clean up.
I saw the previous thread regarding discolouration, is there a fault with these tiles?

 

[Flintstone]

Hi, unfortunately they are a poor quality tile made by British ceramic tile shop are notorious amongst tilers as being problematic. Did you or the tiler check the batch numbers before they were fitted as thats the first port of call

 

[Deleted member 51507]

Thanks for replying. Batch now same. They just seem to look stained in areas and I am worried it's going to get worse. So upsetting I assumed anything associated with Laura Ashley would be good quality. I shall have to contact them directly.
Just wondered if anyone else had problems with this particular tile and if they resolved it.

 

[Just Rizzle]

any photos?

 

[Deleted member 51507]

 

[Deleted member 51507]

It's difficult to show on photo, it's only been done a week ago but I have noticed some areas that look dirty but not cleaning up.
It's like a faint translucent brown stain but it's making the floor look dirty in places.
I am worried it's going to get worse.

 

[Tile Shop]

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.

 

[Deleted member 51507]

Thank you. I will contact homebase and hopefully they will help me.

 

[Bathfix Bob]

Quick before they go bust! Homebase that is....

although ...

 

[Tile Shop]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

 

[Deleted member 51507]

Thank you, will do.

 

[Time's Ran Out]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

Is it a call centre in the Midlands that has 150 full time operators!

 

[Waluigi]

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

 

[Tile Shop]

Is it a call centre in the Midlands that has 150 full time operators!

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

No to both.... Just a handful of people, based at the factory, all of which I would guess from "on the job" training, have extensive experience at handling BCT complaints. They can probably even do it in their sleep 🙂

 

[Deleted member 51507]

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.

 

[Time's Ran Out]

@Paul C. - In the recent TSJ there was an advert for porcelain tiles from BCT!
Can they manufacture porcelain tiles in this country or are they made in the EU under the BCT banner?
John

 

[Deleted member 51507]

Some pictures in daylight. It's hard to show the discolouration on photos but some of them are definitely starting to look stained. The floor doesn't look even anymore. I will send these off and hope for a resolution.

 

[Tile Shop]

Picture 2 shows it clearly enough!

@timeless john With the machinery they have, should be no reason why they couldn't produce porcelain. They could use their own clay with additional Kaolin and Silica (which would possibly need importing) and increase the firing temperature. They used to have some porcelain tiles a few years back which had the BCT markings on the back but can't recall if they were UK made or made for them.

 

[Time's Ran Out]

I ask because last year I undertook a job where the client supplied tiles advertised as ‘Made in England’ that were of EU origin.
Only became aware when I refused to fit them on a kitchen floor.
When the issue was raised with Topps they said a new porcelain alternative was being introduced - yet they still continued to advertise ‘Made in England’ range.
You see people want to buy British but sometimes they are hoodwinked over quality and manufacture!

 

[Waluigi]

The Trades Description Act 1968 might be in breach if that was pasted all over the box.

The customer might have made a different transactional decision in relation to another brand of tiles in favour of this so called ‘Made in Britain’ BCT tile. It’s actually a criminal offence to falsely advertise like this. It’s deception.

 

[WetSaw]

Picture 2 shows it clearly enough!

It does indeed

 

[Italy]

Is it a call centre in the Midlands that has 150 full time operators!

 

[Bathfix Bob]

Hello and welcome to BCT please select one of the following options.

If your tiles are chipped out of the box please press 1
If your tiles have shade issues please press 2
If your tiles vary in size up to 4mm throughout the box press 3
If your tiles are have printing or colour issues please press 4
If your tiles are wall tiles sold as floor tiles press 5
If you want to speak to a trained professional please hold and we'll put you though to Porcelenosa.

 

[Bathfix Bob]

If your tiler has arrived, seen boxes stacked up saying BCT, gone green and run away like Alan partridge through the fields leaving his van still outside please press 6.

 

[Bill]

@Paul C. - In the recent TSJ there was an advert for porcelain tiles from BCT!
Can they manufacture porcelain tiles in this country or are they made in the EU under the BCT banner?
John

I have done a floor this year in BCT porcelain tiles..... they were very good compared to their ceramic stuff.

 

[Bill]

Went to look at a job this week and the lady asked if I would look at a slight problem in her newly tiled bathroom (6 months ago)

Guess which tile manufacturer?

She said the tilers used cement boards and some kind matting.

 

[Time's Ran Out]

I have done a floor this year in BCT porcelain tiles..... they were very good compared to their ceramic stuff.

View attachment 102667

We’re they made in Britain?

 

[Bill]

We’re they made in Britain?

Don't know as the boxes were very vague in their description and no stamp on the back of the tiles.

I am sure when I asked about these tiles on here - way back in spring, someone suggested they were imports.

 

[Boggs]

Just looked through some spare porcelain BCT tiles and they are all made in Spain by a company called Porcelanico.

 

[Middlesex Tiles]

We’re they made in Britain?

Difficult to see which ones they are. I have a range of their's called Shift which are good and made in Germany, also a newer range called Rock which are made in Poland. I haven't seen any of their porcelain made in Britain. I don't bother selling their ceramics anymore.

 

[WetSaw]

Just looked through some spare porcelain BCT tiles and they are all made in Spain by a company called Porcelanico.

Porcelanico is Spanish for porcelain..😉