Problems with bal micromax grout

[Houston]

micromax white, its wide joint grout so it will be coarse compared to other grouts. How many different shades of white tiles can make your white grout look grey or off white.

 

[Ian]

Not really sure why they would supply that grout for walls, micro flex would have been a much better choice and is bright white. I agree that the Micromax is an off white colour and is not suitable if you are looking for a crisp white finish.

 

[Houston]

from 2-20mm wall and floor, i've used it a number of times

 

[Lynne]

I have asked them to replace the grout at their cost inc labour and topps are now making all sorts of excuses. I have said they are the experts so should have provided me with the best tools for the job as this grout has scratched the chrome mosaic tiles also

 

[kilty55]

oops not good

 

[White Room]

Experts, thats debatable.....

 

[Ian]

It does scratch all metal, I always mask trim and metal tiles if I'm using this grout.


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[afright]

Topp,s are just sale,s people they are not expert,s in tiling they just sale the product,s in my local topps I asked for washboy sponge,s the chap did,nt know what I was talking about.

 

[Rookery]

Topp,s are just sale,s people they are not expert,s in tiling they just sale the product,s in my local topps I asked for washboy sponge,s the chap did,nt know what I was talking about.

True. The other day I was told by a Topps salesperson that timber floors should be overboarded with at least 6mm ply. Still at least all the bad advice they give to DIYers should lead to some remedial work for us pros.

 

[Rookery]

I have asked them to replace the grout at their cost inc labour and topps are now making all sorts of excuses. I have said they are the experts so should have provided me with the best tools for the job as this grout has scratched the chrome mosaic tiles also

This grout was a problem from the moment it was launched by BAL. Whilst I believe it has been re-formulated very recently, it wouldn't surprise me in the least if yours was older stock. Here's a couple of quotes on this grout from BAL's own forum:

"Think Micromax has reached it's first birthday and still we are no nearer a resolution, despite the feedback from many of us. One of the key rules in business - listen to your customers........" Tile fixer April 2012
and
"Gents, please rest assured that we are working furiously behind the scenes to make Micromax the grout we all want it to be. I realise that it has not been a quick process but we want to make sure that we get it right this time." BAL staff member April 2012
In this particular case I dont think any blame can be laid at Topps door. I suggest you ring BAL and complain.