Problems with bal micromax grout

[AliGage]

No of course not. I said a lot earlier in this post. Ultimately it's topps tiles at fault. Certainly that they supplied both tile and product. Even if the sales staff have never fixed a tile in their lives, i'm sure it's a job requirement to be able to read? They could of read the back of the bag, and in all honesty from there it's common sense.
But putting that to one side, as professional tilers we have a responsability to know what we are doing, be able to offer advice and solutions. Hence the word "professional". I went to look at a bathroom floor job Monday morning. Customer had "everything"

500x500 Glazed porcelain tiles
Tubbed (Unibond) tile and grout for floors
6mm ply to overboard.

I advised on site. Quoted to fix and supply correct products. They're now chasing me for a start date. Had 4 text messages off them today. Which reminds me i need to give them a call when i'm done here.

It's professionalism, and about doing a proper job with a bit of pride. If the tiler knew what would happening (as far as scratching goes) then he should have refused to use it. Simple as.

But i completely agree that ultimately topps should never had sold those tiles and that grout in the same sale.

 

[Lynne]

I would like to point out I WAS QUOTED A PRICE TO SUPPLY ALL THE ITEMS TO TILE THE BATHROOM OVER THE PHONE . I had the day before dropped off measurements to them and offered to pay them and was told I would get a call back to pay for them which I did . I HAVE NOT JUST DEALT WITH OR ANY of their approved fitters at ANY TIME AT ALL. Only the salesman in the store!!!!!!!!

 

[Lynne]

RESULT ,,,,,,,, I have relieved today an email from topps head office whom have confirmed after looking at all the evidence and photos and the two quotes from tilers one of whom was sent by topps that are admitting full responsibility and have instructed me to arrange a fitting date as they will be paying the tiler who supplied the quote to carry out a full refit of the whole bathroom waheyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

 

[AliGage]

Excellent Lynn. So pleased you got the right conclusion.
I was trying to explain in my last post, although i think your tiler should of refused to use it. Topps are ultimately responsible as they supplied the wrong products. As they were supplying tiles as well they should of been more thorough.

 

[DHTiling]

Hi Lynne... i bet that made you smile... 🙂🙂🙂

 

[kilty55]

topp result

 

[Lynne]

Big big thank you to everyone who advised me . sorry dave could not wait any longer for the quote from Michael.
If anyone needs an estate agent call me 07866011916

 

[DHTiling]

Big big thank you to everyone who advised me . sorry dave could not wait any longer for the quote from Michael.
If anyone needs an estate agent call me 07866011916

That is ok... we could not fit it in before the new year as it is.. make sure your chosen tiler knows what he is doing this time.. you did well to get Topps to pay for the tilers lack of knowledge IMHO..

 

[AliGage]

I think it's a real grey area Dave.
Topps should be up to speed with their knowledge of product if they're going to be selling tiles and suggesting adhesive, grout etc.
But i also think you're right, and as i've said. The tiler should of spotted this, which i believe he did. But surely must of realised that such a corse grout on shinny metalic tiles would not go so well.

 

[bendle]

This grout was a problem from the moment it was launched by BAL. Whilst I believe it has been re-formulated very recently, it wouldn't surprise me in the least if yours was older stock. Here's a couple of quotes on this grout from BAL's own forum:

"Think Micromax has reached it's first birthday and still we are no nearer a resolution, despite the feedback from many of us. One of the key rules in business - listen to your customers........" Tile fixer April 2012
and
"Gents, please rest assured that we are working furiously behind the scenes to make Micromax the grout we all want it to be. I realise that it has not been a quick process but we want to make sure that we get it right this time." BAL staff member April 2012
In this particular case I dont think any blame can be laid at Topps door. I suggest you ring BAL and complain.