Kitchen refit gone wrong (poor tiling)

[Little Boy Blue]

Hi Folks

Long story short, a friends firm have been doing a kitchen reno for me along with some other work. I let them go to it whilst on holiday, and i'm not best pleased at the tiling I've returned to.

I've attached a couple of pics & wee video links, am I being over critical? (I don't think so, it's ruining the effect of my new kitchen). Now it turns out the floor was tiled, before the kitchen was fitted, to give a neat finish, also meaning, without taking it all back out, it's not an easy fix if at all.

I have a meeting on Friday with the main contractor & tiler, would appreciate any comments.

Along with the uneven tiles, at least 6 of them are intermittently moving slightly on ocassion, or making a popping sound when walking on them (I know that doesn't bode well)

Genuinely at my wits end.... :-(

20180704_164542 (1) - https://vimeo.com/user76846935/review/278347436/af2890a938
Floor - https://vimeo.com/user76846935/review/278349973/49345c63ad

20180704 164139 - https://ibb.co/bx5UUy
20180704 164248 - https://ibb.co/jfkDpy

 

[Qwerty]

Not the worst, but could easily have got it right from the start by using levels, checking lippage or even using levelling clips.

I would have to try hard to get it so bad.

How flat was the substrate before it was tiled?

 

[Little Boy Blue]

I believe the joiner used 18mm ply (on top of chipboard flooring)

 

[Little Boy Blue]

Not the worst, but could easily have got it right from the start by using levels, checking lippage or even using levelling clips.

I would have to try hard to get it so bad.

How flat was the substrate before it was tiled?

 

[Qwerty]

And tiled straight onto the ply?

 

[Little Boy Blue]

I have no idea, and a question I will ask

What should the process have been?

 

[Qwerty]

Overboard wooden floor with tile backer board after checking its free from deflection. Tiling to ply hasnt caused your issues, poor workmanship looks at fault here. Tiling to ply could cause other issues in the future though

 

[Bathfix Bob]

Or use Quickstep, no faffing round with all that endless donkey prep, dirty grout, lippage, slippy tiles etc.
Waterproof click vinyl.

Hey hang on this is a tiling forum...of course floor tiles ...cough

 

[Little Boy Blue]

I don't know if this is relevant or not, on checking dome of the rubbish that's been left behind. The adhesive that appears to have been used on 60cm x 60cm floor tiles, is Mape Grip D1. wall tile adhesive? (Could this be a major factor in the movement?)

 

[Qwerty]

If it had been used to fix the tiles it is a complete disaster. However it looks from the photos like your tiler has used the ready mixed adhesive bucket to mix up the grout (alot of us do similar). If it has been used to fix the tiles it will result in a failed floor sooner or later and yes, could well have helped cause your issues.