Hi, just an update -
called b&q today and spoke to a manager. Told him about the problem we are having as the tiles seem to have more and more marks on them. He sent a fella (very helpful fella) out tonight to look at them & straight away the fella said it looks like they're not sealed properly. He then asked which adhesive & grout we'd used and we let him see it. He noticed the grout didn't say for porcelain on it! Now this is the grout that the tile fella (very helpful) in b&q advised us to buy after I'd shown him which tiles we'd got, the reason I asked him was more for the colour, but he did advise us to buy the one we did. They can check cameras and they will see him lifting the bag & trying to work out if that would do the amount we needed.
Obviously they are gonna try & blame it on the grout!
BUT... We did explain to te fella that came out and also I did tell manager yesterday (before we'd realised about grout) that this happened before it was grouted, as out tiler had laid the tiles then came back the next day to do the cuts and we noticed then some needed changed, so he removed them and put fresh ones in, and so glad we still had the tiles that were first laid, without being grouted! So we showed the fella this tile & he could clearly see it hadn't been grouted as edges were clear but he could see it had been on floor (adhesive still on back) and that it was marked, so this proves that the problem was happening even before grouting. So glad we kept that tile & it was just by chance it was there!
Waiting to hear what's gonna happen tomorrow, I explained to the fella that came out, I don't want a refund or for the floor lifted & relaid, I just want them
cleaned and resealed if that's what they require. I just want the floor fixed I love the floor, just not the marks on tiles. I'm not doing this to gain anything, & if they offered me a new floor or to have it cleaned, I'd rather it cleaned if that would solve it, the thought of having the floor lifted and redone fills me with dread as we have done so much work in the kitchen/dining room already, don't think I could face anymore!
We have cream natural
stone tiles throughout our livingroom & hall & (touch wood) have never had a problem with them, in saying that they did cost over 5 times what these ones did!
I just hope this gets resolved quick as its stressing me out so much :-(
Here's hoping tomorrow brings good news...
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