What the customer said:
Sean: You do not have enough tiles to complete the job.
Cust: Thank God for that. We thought we would have too many boxes left over. I'll pop out to Homebase later on today.
Later on that day........
Cust: They only had 1 box. I'll try another branch later.
Later........
Cust: 2nd branch don't have any tiles.
Next day........
Cust: My Husband went out and bought some from a branch miles away.
I couldn't be bothered to tell her all that her bathroom now consists of 3 batch numbers
This is the same customer that I bent over backwards for because they were let down by previous tiler. I worked 11 hour days. I worked Sat & Sun, but she still wanted a lie in at the weekend so I could not start until 09:30.
Payment:
I finished the job last week and have not yet been paid. I sent email this morning and I just rang to chase again.
Cust: My Husband has set up payment on his bank account for Friday.
Her Husband is an accountant !!!!!!!!
Before you ask.........I measured up the room the previous week. I gave them the dimensions and told them how many sqm to buy. When I said to her 'Why did you not buy enough tiles' she said that she and her Husband measured the room and bought plenty of tiles for the job.
Sean: You do not have enough tiles to complete the job.
Cust: Thank God for that. We thought we would have too many boxes left over. I'll pop out to Homebase later on today.
Later on that day........
Cust: They only had 1 box. I'll try another branch later.
Later........
Cust: 2nd branch don't have any tiles.
Next day........
Cust: My Husband went out and bought some from a branch miles away.
I couldn't be bothered to tell her all that her bathroom now consists of 3 batch numbers
This is the same customer that I bent over backwards for because they were let down by previous tiler. I worked 11 hour days. I worked Sat & Sun, but she still wanted a lie in at the weekend so I could not start until 09:30.
Payment:
I finished the job last week and have not yet been paid. I sent email this morning and I just rang to chase again.
Cust: My Husband has set up payment on his bank account for Friday.
Her Husband is an accountant !!!!!!!!
Before you ask.........I measured up the room the previous week. I gave them the dimensions and told them how many sqm to buy. When I said to her 'Why did you not buy enough tiles' she said that she and her Husband measured the room and bought plenty of tiles for the job.
