Nice Customers But They Are Driving Me Mad.

[Sean Kelly]

I'm not sure id leave the job without payment to be fair. I'd just say look, payment required upon completion. Like with anything. I'll drive you the hole in the wall if you want.

Well if I can't trust an accountant and a lady that does a lot of work for charity then who can I trust!

I'm afraid technology is against us on this one. I, like most, accept bank xfer. I am at the mercy of the customer and gave them 3 days to pay. This customer went over by 1 day and had to be chased by email & phone.

Some customers don't think that I was in their home for 2 weeks and I paid out over £600 on materials. I have not been paid for 3 weeks and am actually £600 down.

What can I do to stop this happening in future?

Deposit, or money up front, or staged payments? We've talked about this before. However, on this occasion I am 100% sure I will be paid on Friday.

 

[widler]

Not many customers pay me straight away, most aint in when im finished anyway, so i just tell them to check everything and when they are happy pay up or a brick goes through your window
I don't mind, i like them checking my work out beforehand to see if owts wrong , makes me feel like im not bodging and scarpering like a gypo

 

[Brian the Tile]

Make it clear at the outset that it is payment on completion whdn you are asked to do the job, ok sometimes they may not be there ehen you finish the job ,phone call to customer ,hello everything ok if so ill be round for payment if that is ok,if they are happy with the job there is no excuse for making you wait

 

[White Room]

Nearly all my customer do bank transfer nowadays and usually give them a week to pay....

 

[J Sid]

Not many customers pay me straight away, most aint in when im finished anyway, so i just tell them to check everything and when they are happy pay up or a brick goes through your window
I don't mind, i like them checking my work out beforehand to see if owts wrong , makes me feel like im not bodging and scarpering like a gypo

At last someone who thinks like me. I treat people/customers as I would like to be treated myself .

That's three of us, anymore?

 

[Mr Tiler]

Sorry Dan, think you live in a different world to us, or is it just me!
I never expect payment before I leave. I always send a bill with bank details for payment.
Yes some customers offer payment on completion if they are home when I finish but most of the time I send a invoice by email with bank detail.
Asking if not threatening to drive them to the cash point to collect your money sounds like the sort of thing the local cowboys will do. I thought the cash point only pays out £300 a day, hardly enough to pay a days wages let alone materials on top.

The customers know how much the job is, and when the job will be finnished. So theres no reason they cant have the money in hand when completed

 

[White Room]

The customers know how much the job is, and when the job will be finnished. So theres no reason they cant have the money in hand when completed

If your talking cash in hand I haven't had any for a long time....

 

[Brian the Tile]

Sorry but i really dont understand you ,is it wrong to be paid when you have finished a job,do you like to take your goods away and pay at a later date ,or have you so much money you let them pay when they feel like paying ,my terms are set out at the beginning is that wrong?

 

[White Room]

Sorry but i really dont understand you ,is it wrong to be paid when you have finished a job,do you like to take your goods away and pay at a later date ,or have you so much money you let them pay when they feel like paying ,my terms are set out at the beginning is that wrong?

Most pay within a few days anyway Brian, if you want the money as your walking from house to your van that's fine but I invoice then a week to pay.

 

[On one]

If your talking cash in hand I haven't had any for a long time....

And I haven't had any at all,ever!