Generous customer, vary rare!!!

[Sterling Tiles]

Last week completed a job for an ex-copper to tile his whole bathroom (floors and walls). On wednesday something cropped up which meant i couldn't go back thursday and friday (i don't make a habit of it but it was an emergency and the customer was very understanding). I said to the guy i'd come back saturday and sunday to finish, which i did. When sunday came and it was time for payment, he gave me £100 extra for coming working at his house on a weekend.

I couldn't believe the generousity especially in our current financial climate. He also said he and his wife were well pleased and would happily recommend me which is even better!

Has anyone else had any customers do a similar thing?

 

[Deleted member 1779]

Well - well done you !!

Maybe tilers should add this to their invoice

"No service charge has been added to this bill. Tipping is at your discretion"

 

[DHTiling]

Nice Bonus!.. and Welcome..🙂

 

[d noulton]

finished ajob today guy gave me 20% discount in his chinese restaurant valid for a year after eating the food yesterday i will be visiting on more than one occasion

 

[enduro]

Finished a job today and the customer paid me straight away...Thought that was a bonus :lol:

 

[John Benton]

Welcome Sterling and it's nice to hear a customer appreciating your work.

A few years ago I had a customer who bought his kitchen from B&WHO and they were to do the tiling as well, walls and floor. Any way after 6 weeks the kitchen was eventually fitted ready for tiling. Customer had got the 60x30 porcelain tiles £50m2, beige for walls, charcoal for floor. Customer goes off to work, comes home, walls are tiled, and tiler asks what he thinks of job. Rubbish, was his reply. Supposed to have a 2mm joint, in places it was 5 and other the tiles were touching. In the window reveal the sill had a 15mm drop from front left to back right over a width of 1.5 metres. BAD. Anyway, needless to say the tiler didn't get an invite to fit the floor the following day. Customer had it out with B&WHO and they said they would remove tiles and pay for 8m2 of new tiles and for the fitting. He went back to supplier for new tiles and he asked for a recommended fixer, who in turn gave them my card. Got the job and fixed walls and floor. He was so pleased he said that I don't charge enough and gave me £150 extra and then got the job of doing his bathroom and en-suite refurb. He has recommended me to 2 other friends of his and had 2 more bathrooms from it!!!! Happy Days

So all of you who come on here and knock B&WHO, if it wasn't for them, some of us guys would miss out on work. :hurray:

Only joking, it's just the luck of the draw as they sub out all their work. My customer decided on B&WHO as his mother-in-law had them do hers and they did a really nice job.

 

[Diamond Pool Finishers]

:welcome:to the forum ,that was very nice of them see there are some nice people still out there, has anyone on the forum been nice to people who come and work for you lately !

 

[Dan]

Oh yeah, welcome to the forum! Didn't clock this was your first post when I read it before. 🙂

Thanks for signing up and what good news in a first post!

Years ago I heard about tips more often than I do these days. I always tip my delivery guy for pizza well, but not so much the bars and restaurants I go to. I always tip tradesmen though, even the sky installers. 🙂

 

[Deleted member 1779]

I have just seen the Stirling Tiles uniform tho.....

:lol:

 

[Andy Allen]

this week i had a tenner from wednesdays customer, and a fiver from todays customer....all greatfully received..

 

[Thatch]

some good stories here....my last 3 jobs i've had between a £20 and £50 tip.....the last one i done the woman cried when she saw the finished room....i didn't know where to look! lol

 

[prceramics]

i got a £40 tip my last job 🙂

 

[Time's Ran Out]

Just finished a travertine bathroom and the lady gave me a bottle of wine!
I handed it back and asked for a bag of Taylor's Columbian Coffee.
Was I right or would the Wine have been of greater value.
Oh! I also got paid which is always a bonus (I hate having to take a bolster chisel to the tiles once fixed)

 

[Thatch]

Haha John thats hilarious!!!

 

[Andy Allen]

some good stories here....my last 3 jobs i've had between a £20 and £50 tip.....the last one i done the woman cried when she saw the finished room....i didn't know where to look! lol

was the tiling that bad.....:lol:

 

[Del W]

Tiled a small wet room in the last couple of days,nothing fancy,ceramic limestone effect with a mosaic border.They have spent £££££££ on renovating half of the property,but when she said "that looks fantastic,im so pleased with it ,thank you".
Sometimes thats all you need.

 

[John Benton]

Just finished a travertine bathroom and the lady gave me a bottle of wine!
I handed it back and asked for a bag of Taylor's Columbian Coffee.
Was I right or would the Wine have been of greater value.
Oh! I also got paid which is always a bonus (I hate having to take a bolster chisel to the tiles once fixed)

You sure you asked for the coffee and not any other Columbian export!! :sifone:

 

[Thatch]

was the tiling that bad.....:lol:

HA HA yeah it was bloody awful.....nah she had waited along time for her kitchen to be refurbed so i think she was just relieved and over the moon.....the choice of tiles did look amazing i have to say!

 

[Rookery]

12 months ago my mate and I did a wetroom and we received £50 tip each. The real bonus was getting further work from them, a cloakroom and an en-suite, with the likelyhood of the main bathroom refurb to come.

 

[Plumbing Tiler]

Recently did a shower room for a elderly lady who was really pleased with the outcome of the job, at the time my wife was pregnant and due to drop anytime, the customer said to text her when the baby was born to let her know all was well etc, so I did and then a day later she dropped a card in with £20 in it to start the little one's bank account off!, and then asked me to re-fit her other bathroom as well- happy days!

 

[MPM]

Fitted in a client last week, his tiler had let him down time and time again, so the client told him to get lost not paying him for the work he had done then went to a local independent tile supplier was given my card and as a favor to the shop to get the client out of trouble, I went and completed the work on the friday and saturday. quoted the client £400.00 labour and when i had finished he gave me £500.00 result.

 

[MPM]

I don't get tips any more since taking on a young lad the clients give them to him

 

[Muse2k8]

A custard left a floater in the toilet for me last month does that count?

 

[florin66]

hi,Sterling Tiles, yes, it is a nice experience to receive more than you ask for,when most of the people try to negotiate asking you to do their job for less. It happened to me as well few times, but i think it has more to do with the fact that the customer is happy with the standard of your work. If you wouldn't have done a great job you could have work not one but ten weekends and not receive any bonus. Well done!

 

[nakhodka2002]

I did a shower tiling for a couple. After giving a white they refuse me. Few days after they come back to me and I had a job to do. After all she gave me a £100 on top of invoice. Another customer gave a tenner. Very nice to see when customer happy with you job.

 

[bugs183]

I've had some ace customers lately, the one looked amazed as i put a stair carpet throughout the length of the house (always pleases people),gave me endless cups of tea and chocolates, plus made me dinner everyday and had a nice hour long chat!
An interior designer i hadn't worked for before, had an expensive 38m2 limestone floor with underfloor heating, which i supplied and fitted, and paid me straight into my bank the day i finished and i hadn't even invoiced her, nice 🙂

 

[Fliselege]

When I had my own firm here I subbed a lot to the company I now work direct for, and even though I was self employed he'd regularly bung me a ton or 2 and there were plenty of crates of beer too, glad to say it's still happening! The only bonus I've had here from a customer was when I was asked to tile a wetroom floor, bloke had screeded it himself and the fall was all wrong everywhere so I said I didn't want to price it cos it'd be a nightmare to build up the addy to get the fall right th the drain in the floor so either I'd do it on an hourly rate unless he wanted a price to re screed it then tile, he went for the hourly rate. Told him the rate, all good, did the job and asked him for billing address, he said don't bother I'll pay cash now drop the V.A.T and stuff the taxman, so I said my black rate was cheaper than the white and he wouldn't have it and paid me the full white rate there and then cash in hand. Lovely jubly.

 

[Perry]

some good stories here....my last 3 jobs i've had between a £20 and £50 tip.....the last one i done the woman cried when she saw the finished room....i didn't know where to look! lol

was it that bad ? :lol:

 

[paul dignam]

I have always said coppers are the best customers. nice one

 

[Peter]

I like to do a 'tip test'. If I get a tip then it's always a sign that the customer was happy. If I don't, then maybe they're just tight. :lol:

Usually get £10 or £20 on most jobs from private customers. Got £50 extra on a bathroom last week

Never got a tip from a builder though. :incazzato:

 

[Perry]

I like to do a 'tip test'. If I get a tip then it's always a sign that the customer was happy. If I don't, then maybe they're just tight. :lol:

Usually get £10 or £20 on most jobs from private customers. Got £50 extra on a bathroom last week

Never got a tip from a builder though. :incazzato:

had loads of tips from builders but never money