T
tiler tom
Idid a job for a customer last week and have just had a callback.
The work consisted of a part tiled bathroom in 200 x 250 ceramic and a tiled floor in 330 x 330 ceramic.
All the tiles were purchased from b&Q.
The wall tiles were 5mm thick and of a really poor quality. All small cuts had to be done on the wet cutter as the corner broke everytime using the nibblers so you can imagine it was time consuming. The floor tiles although harder chipped very easily on the cutter so you had to give greater care when cutting to get a good cut edge.
I had to tile over a window cill which was approx half a tile above the bath. The existing window cill was to be tiled over which was approx 25mm thick and seemed secure.
The callback is because the tiles on the cill have broken and need replacing. The reason for this is unknown.
Now for the questions.
What possible causes could there be for the tiles to crack as there is no weight applied to them and what can be done to ensure the replacements do not do the same.
I consider that I undercharged the customer in the first place due to the extra time taken because ot the poor quality of tiles now I have to return after purchasing more grout to replace. Do I just shoulder the extra cost even if I undercharged in the first place.
Opinions would be appreciated on both questions.
The work consisted of a part tiled bathroom in 200 x 250 ceramic and a tiled floor in 330 x 330 ceramic.
All the tiles were purchased from b&Q.
The wall tiles were 5mm thick and of a really poor quality. All small cuts had to be done on the wet cutter as the corner broke everytime using the nibblers so you can imagine it was time consuming. The floor tiles although harder chipped very easily on the cutter so you had to give greater care when cutting to get a good cut edge.
I had to tile over a window cill which was approx half a tile above the bath. The existing window cill was to be tiled over which was approx 25mm thick and seemed secure.
The callback is because the tiles on the cill have broken and need replacing. The reason for this is unknown.
Now for the questions.
What possible causes could there be for the tiles to crack as there is no weight applied to them and what can be done to ensure the replacements do not do the same.
I consider that I undercharged the customer in the first place due to the extra time taken because ot the poor quality of tiles now I have to return after purchasing more grout to replace. Do I just shoulder the extra cost even if I undercharged in the first place.
Opinions would be appreciated on both questions.