Do you offer a guarantee - TilersForums.com

[peckers]

I was just wondering who offers a guarantee with there installation work?
If i am supplying the materials and doing the preparation work myself then i give a 10 year written guarantee against faulty workmanship, Ive never been called back yet.

Does anyone else do this???

 

[DHTiling]

I do.. but on fixing and not materials.... some customers use harsh cleaning products etc and there has to be a limit on what you guarantee...

 

[Aston]

hi peckers

thats a great guarantee mate, 10 yrs!! do you have a specification of whats covered or what would void the guarantee..i think a 3 year guarantee on fixing is extremely good but 10yrs is fantastic. i might have to review my guarantee period?

cheers
ed

 

[united]

Do any of you have an example of a written guarantee you can upload? Just interested to see some examples before I make one up myself in the future.

 

[White Room]

I don't actually offer a written guarantee but just say if there's any problems just give me a call.

10 years seems a long though

 

[simhopper]

I would never offer such a long term warranty on work,Too much can happen between installation and 10yrs, A warranty given by a small contractor is worthless unless insurance backed and most customers will know this. We can all offer X,Y and Z but would you seriously fix a problem 9.5 yrs down the line?

 

[peckers]

I stipulate that my guarantee starts from the completed date of installation and it covers faulty workmanship for the fitting of floor and wall tiles and the installation of substrates errected or layed for there intended purpose at the time it was carried out.
And it is only covered if i have done all of the preparation work prior to tiling.

It does not cover tiles, discoulouring of grout or silicone, for obvious reasons,
However if a tile had debonded and upon lifting it to find out why if it was down to my installation then i would put it right at my expense.

I also state that the materials i supply and use carry there own manufacturers guarantee and if there was a problem due to a breakdown of the adhesive or grout then I would get there rep to come and view the problem.

There is a bit more to it then this but its basically it,

 

[Ajax123]

Best one I seen to date is one of my customers who does concrete, screeds, tiling, underfloor heating, and resillients. He offers a 25 year insurance backed warranty.

 

[Aston]

I stipulate that my guarantee starts from the completed date of installation and it covers faulty workmanship for the fitting of floor and wall tiles and the installation of substrates errected or layed for there intended purpose at the time it was carried out.
And it is only covered if i have done all of the preparation work prior to tiling.

It does not cover tiles, discoulouring of grout or silicone, for obvious reasons,
However if a tile had debonded and upon lifting it to find out why if it was down to my installation then i would put it right at my expense.

I also state that the materials i supply and use carry there own manufacturers guarantee and if there was a problem due to a breakdown of the adhesive or grout then I would get there rep to come and view the problem.

There is a bit more to it then this but its basically it,

fair play to you mate, i think thats great
ed......

 

[White Room]

I stipulate that my guarantee starts from the completed date of installation and it covers faulty workmanship for the fitting of floor and wall tiles and the installation of substrates errected or layed for there intended purpose at the time it was carried out.
And it is only covered if i have done all of the preparation work prior to tiling.

It does not cover tiles, discoulouring of grout or silicone, for obvious reasons,
However if a tile had debonded and upon lifting it to find out why if it was down to my installation then i would put it right at my expense.

I also state that the materials i supply and use carry there own manufacturers guarantee and if there was a problem due to a breakdown of the adhesive or grout then I would get there rep to come and view the problem.

There is a bit more to it then this but its basically it,

Do you keep all batch numbers from the materials written down for the records from each particular job, just in case.

 

[Varley]

I don't offer a guarentee as such, once i'm finished a job I always have a chat with the customer, normally offering advice on cleaning products etc especially if the tiles are natural stone and sealers are required. But I always say to them if you have a problem or need any advice then ring me.

Only once have I been called back, 2 yrs after completion of a bathroom the customer called be back out, silicon had come off round the bath. I went out, took all silicon off round the bath and resealed. I didn't charge as it was only a 20 minute job. about 4 weeks later i got a call to do a quote and guess where they got my number :smilewinkgrin:.

 

[Colour Republic]

Not a written legal guarentee, just the same as anybody else, any problems and give me a call. Although I wouldn't be adverse to doing so but it would push the price up especially a 10 year one!

It might give you the edge but an extended guarentee has to be paid for, it's like damp proofing, if you want a specialist damp proofing firm to carry out some work it might cost £3k, ask them for a 15 year guarentee and the cost will rocket to £10k

 

[Sean Page]

I give a verbal guarantee along the lines of most of the others, ie any problems or questions give me a call. I have thought about a written one, but I haven't really had time to look into it properly. I'm insured against damages etc and would be interested to see other peoples examples

 

[Peter]

I stand over my work, but given the areas of Belfast that I work in, I wouldn't be one for advertising claims or warranties. :lol:

 

[Diamond Pool Finishers]

i offer a two year guarantee, om swimming pool finishes