CTD reward points have an expiry

[macten]

I had 1200 points (£120) and got the latest email saying I'd lost 8000 as they'd expired.
Bummer - should have checked Ts and Cs.
So if anyone was just building them up like me, be careful. They only last 12 months

 

[Time's Ran Out]

Good to know - but my wife gets her present every December!

 

[One Day]

Me too! Bit disappointed with them really. I lost 4000.

 

[Blunt Tool]

I got an email today saying I had lost 1800 points

 

[One Day]

Well they've just lost a chunk of my business

 

[macten]

Sent them a moaning email

 

[J Sid]

had this and spoke to my shop manager who spoke to someone higher up. It's a **** up with a new computer integration and we will be getting them back and should be getting an email to apologise .
well me anyway

 

[J Sid]

 

[Qwerty]

Had this email today.....

 

[Simons70]

I had 1200 points (£120) and got the latest email saying I'd lost 8000 as they'd expired.
Bummer - should have checked Ts and Cs.
So if anyone was just building them up like me, be careful. They only last 12 months

Dear Eduard

On your recent Trade Loyalty Card statement you were mistakenly informed points had expired and had been removed from your card. This was in fact a system error and you should have been notified one month before any points were deducted - to give you time to redeem.

We have re-issued the expired points onto your card and you now have until the end of June to redeem them. Remember, 1000 points entitles you to £10 of CTD products or Love2Shop vouchers.