Advice Needed on cutting finish

[Mucker]

Hi - need some advice. Got a tiler doing a bathroom job for me which includes alcoves/niches. I've purchased and supplied the tiles myself which are from the Verona Stone group, but in my opinion a lot of the cutting work seems poor. Hopefully you can see from trt photo, but a lot of the cuts are all serrated and chipped all along the cut. Strange thing is that some cuts are perfectly clean and straight whereas others have come out jagged and chipped, but has already installed them. He's mentioned a few times that the tiles are poor and all 2nds, but the tiles are all properly boxed and I've contacted manufacturer and they said they never sell seconds.
The tiles themselves are glazed porcelain and 10mm thick according to specs. I know nothing about tiling, but could it be a case of not cutting them properly with the right tools?
Hopefully someone can make out the detail on photo- but any thoughts?

 

[Andy Allen]

Yes it's rough......trims should be mitred too...

 

[Mucker]

Thanks for the reply. Yeah lots of the cuts look like this and none of the trims are mitred.

 

[Tile Shop]

Trims aside, chipping happens to everyone at some point, and there are several reasons why it does. They've used and angle grinder or wet cutter with either the incorrect blade for the tile type, or a new blade that hadn't been "run in", or they've forced the cut rather than let the machine do the work. Could even be an "over-fired" tile but chances are slim and he may just be looking for an excuse. They've also overshot with the cut by a couple of mm.

But a quick going over with a hand polishing pad, file or rubbing block could have tidied that edge up. just needed a bit more care and attention to detail and it wouldn't have looked anywhere near as bad.

 

[anne_mutens]

Manufacturers who sell seconds claim they never sell seconds. Ahh

 

[Tile Shop]

Yes they do..... but it should be printed on the boxes and also sold by the reseller as second quality. This tile may meet or exceed all the minimum requirements to pass BSEN14411 and therefore "first quality". Just because the tiler can't cut tiles properly doesn't mean there is anything wrong with the tile, he's just crap!

 

[Tilergal]

It's like he couldn't be bothered to finish the job properly, it makes me cringe when the trim isn't mitred. Like you say Paul C., a bit of extra attention to the tile edges (or just cutting them properly in the first place) would have made a huge difference to the finished result.

 

[Time's Ran Out]

I agree with @anne_mutens - I’ve been in a few tile shops that sell 1st quality travertine that obviously are not!
Also BCT tiles have all the manufacturers certificates but are clearly not even 2nd quality.

 

[Mucker]

Hi All
As a follow up, we've asked tiler to redo the cuts (using a wet saw which for some of the tiles he didn't use previously) and to redo the trim work with what we wanted in the first place of standard white beading and to mitre the joints. Unfortunately looks like it's gone backwards in terms of quality!
Personally I think this now looks even worse, and looks to have even less care and attention. Once again - am I being too picky and harsh on this? I know that it's not grouted yet, but I'm thinking that possibly no amount of grouting can turn this into an "impressive" finish. Any thoughts?

 

[LM]

Hi All
As a follow up, we've asked tiler to redo the cuts (using a wet saw which for some of the tiles he didn't use previously) and to redo the trim work with what we wanted in the first place of standard white beading and to mitre the joints. Unfortunately looks like it's gone backwards in terms of quality!
Personally I think this now looks even worse, and looks to have even less care and attention. Once again - am I being too picky and harsh on this? I know that it's not grouted yet, but I'm thinking that possibly no amount of grouting can turn this into an "impressive" finish. Any thoughts?

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That’s a total mess and the guy that did it is a disgrace! Wasters that leave work like that can be found in all trades. It’s simply not acceptable.