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Customer Service!
I've been working away this week and ran out of adhesive! Popped into a Tile Showroom in Farnsworth ( near Bolton) at 8-15 this morning. No one answered the automatic doorbell for 5 minutes, then it took another 5 minutes from pressing the assistance bell for a 'lady' to come down the stairs and...- Time's Ran Out
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- aus customer usa
- Replies: 13
- Forum: Canada Tile Advice
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Customer won't pay up....
OK heres the basic story: Back in August i think it was I started a travertine wetroom (you might of seen my thread about this i will find the link in a min) Anyway the customers son had "prepared" the room ready for me to tile but had not stuck the floor membrane to the floor and also all of...- stusgsx
- Thread
- aus customer usa
- Replies: 39
- Forum: Canada Tile Advice
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customer wants me to over grout bad work
Hi all Got recommended for a job, went to look at it. Massive house,6 en-suites all in engineered quartz. Tiles loose in every room,grout cracked everywhere,wet trays not supported underneath and walls are ply,plasterboard and whatever else. Customer wants me to go over existing...- ms.tiles
- Thread
- aus bad customer grout job jobs tile grout tiling jobs tiling work usa work
- Replies: 14
- Forum: Canada Tile Advice
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what the customer thought
Had the site to myself today so i-pod on my site radio really quite loud. I was laying hardiebacker and had just stuck a board down and was stood on it wiggling it down before I screwed it. Customer poked his head round the door while I was singing my head off and shuffling on the HB...totally...- Dougs Third Go
- Thread
- aus customer usa what
- Replies: 10
- Forum: UK Tiling Forum
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another happy customer...
...several years of this bathroom took its toll...YUK !- ian158
- Thread
- aus customer happy usa
- Replies: 5
- Forum: UK Tiling Forum
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customer switched tiles on me...
went to start a floor today, when i got there the tiles were 400x400 polished porcelain from b&q, when i quoted the job it was a basic 300x300 white cermics with a grey vein, when i pointed out the tiles have changed they swore blind they were the same tiles, when i read the box on the new tiles...- Andy Allen
- Thread
- aus customer tile tiles usa
- Replies: 19
- Forum: UK Tiling Forum
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had a text from a customer...
hi Andy, were really sorry but were going to have to cancel the tiling due to lack of funds, sorry its short notice.... this was sent to me at 9pm last night, and im ment to be doing the job today, and i quoted the job 2 weeks ago, so its taken them 2 weeks to discover they have a lack of...- Andy Allen
- Thread
- aus customer usa
- Replies: 17
- Forum: UK Tiling Forum
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customer callback
hiya lads ,long time since i posted ,but here go`s been going 3 and a half years now and had my first callback regarding blown CERAMIC tiles,which has cheesed me right off kitchen floor , green chipboard flooring,overboarded with 12mm wbp ply screwed 6 inches,then primed loose wire heating...- stevee
- Thread
- aus customer usa
- Replies: 26
- Forum: UK Tiling Forum
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abusive customer
Hi all, sensible opinions please. I have been working on a job for 3 days and work has come to a halt as the tiles don't arrive for another 2 weeks so all I have been doin is prep work. Anyway customer is very unhappy, customer was responsible for ordering the tiles and relations have...- charlie1
- Thread
- aus customer usa
- Replies: 58
- Forum: UK Tiling Forum
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What the customer heard
Does anyone else get customers like this. What you say versus what they hear? "That needs priming" "Throw some pva on it" "You will need white flexi adhesive for those tiles" "I'll get the adhesive for you my mate can get it cheap, he reckons I just need the grey stuff, and it's cheaper"...- gamma38
- Thread
- aus customer usa what
- Replies: 14
- Forum: UK Tiling Forum
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Generous customer, vary rare!!!
Last week completed a job for an ex-copper to tile his whole bathroom (floors and walls). On wednesday something cropped up which meant i couldn't go back thursday and friday (i don't make a habit of it but it was an emergency and the customer was very understanding). I said to the guy i'd come...- Sterling Tiles
- Thread
- aus customer usa
- Replies: 37
- Forum: UK Tiling Forum
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Why is uk customer service so crap
I'v been looking for a new laser level, for walls and floors spotted on the internet, FLT Geo systems in the US, selling a PLS2, and the PLSFT90 combo pack for $430 inc delivery, about £265. I also saw the Leica lino 2+, which is £175+vat. I'm not to sure if this does floor. I emailed both...- poynton phil
- Thread
- aus customer usa
- Replies: 10
- Forum: UK Tiling Forum
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should i make the customer take them back
so im doing this wetroom and today the customer shows me the tiles, they are slate, she loves them, 600x300 although some are595 some are 605, varying in thickness from about 6 mm to about18mm some of them are 6mm on one side and about 15mm on the other, like slabs of cheese, bloody nightmare...- tileunique
- Thread
- aus back customer should usa
- Replies: 12
- Forum: UK Tiling Forum
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I told the customer and builder to cover the new floor up, and boy didn't they just..
- bugs183
- Thread
- aus builder customer floor just new build they usa
- Replies: 12
- Forum: UK Tiling Forum
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Customer is not taking advice.
Calling all good tilers out there please! I have a situation with a friend. He has had an ongoing extension project harboured by bad weather (rain and freezing temps). However, a fairly large (30 sqm) solid T&C floor had been prepared for tiling with 8mm ply on T&G prior to heavy rains which...- TheTiler
- Thread
- advice customer not usa
- Replies: 19
- Forum: UK Tiling Forum
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Poor customer service
Just thought I would let you know about my experience with wallsandfloors.co.uk, so you will hopefully think twice before using them. I have refrained from posting this until my issue was resolved. I ordered a load of adhesive, primer, a few tools etc from here on Sunday 2nd Oct as the website...- N!ck
- Thread
- customer usa
- Replies: 8
- Forum: UK Tiling Forum
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no skirting customer wants grout around edge!
Hi ready to grout my tumbled marble install customer has decided not to put skirting on and not to seal with Silicon she wants me to flexible grout around edge! whats your opinions!!- timlee77
- Thread
- customer edge grout skirting tile grout usa
- Replies: 12
- Forum: UK Tiling Forum
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Customer expectations? Is this a joke. What do people want from diamond tile drills
Have a read below this email from a customer and tell us.... Is this a case of expectations being too high. At first it reads like bad news... Then it ends on a different note.. What do you say to a message like this.... ------------------------------- From: Shaun Sent: Sunday, September...- Deleted member 1779
- Thread
- customer diamond people this tile tile drills usa what
- Replies: 12
- Forum: UK Tiling Forum
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Hazy Travertine - that the customer just loves.
I’ve just laid 30sqm of tumbled unfilled travertine. I filled the pits with grout and the customer is really pleased. I now need to seal. However, there is a slight grout haze which is really annoying me. When I wipe the tile it goes, but of course it comes back again. I have been doing the...- Sean Kelly
- Thread
- customer just that travertine usa
- Replies: 8
- Forum: UK Tiling Forum
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Ranting about my customer am i right to????
Hi all, just a quick rant about my customer who is driving me round the bend. Yesterday i started a 7sqm splash back in 100 x 100 tiles.....to have glass tiles "randomly" placed within. these glass tiles measure 102 x 102 mm???. In this Kitchen there are 13 electric sockets Flush fitting flat...- CJ CERAMICS
- Thread
- customer usa
- Replies: 9
- Forum: UK Tiling Forum
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