customer

  1. G

    giving customer option

    When going in to quote a job for a wooden floor,do you give the customer the option of using fastflex,if floor is sound,or using 12mm plyboard or using 6mm backerboard,or do you try and point them in the way you think is best.
  2. L

    bathroom job fussy customer

    i just recently tiled 13 sq bathroom walls and a 3m2 floor done in 2 days finished late though last night tiled the floor with 300x300 porcelain (nice tiles) with the toilet and sink in aswell a tiny bathroom so you could imagine there werent alot of space anyway the toilet wasnt screwed in and...
  3. P

    thx customer!

    Went to a job this morning that i have had booked in for 4 weeks, customer is away but mother would be there to let me in. Turned up this morning and right as rain the mother is there to greet me. "come on in, want a tea or coffee?" (im looking at freshly tiled splashback) "errrrr! i am here...
  4. Dan

    Do you let the customer buy the adhesive and grout?

    I keep reading that sometimes it's the customer that's supplying the adhesive and grout, and some of those times the tiler doesn't even know the brand. Do you let your customer buy the gear, if so do you tell them the brand you use? Some issues regarding loosing a bit of cash yourself, the...
  5. T

    customer added work on and refuses to pay more than initial quote after work has begu

    I started a job I got through a kitchen company and after an initial quote to work before the kitchen was fitted. On arrival the client had purchased a 10 x 8 bathroom tile for the wall and a low gradeceramic tile for the floor. I began the work on a wednesday afternoon, after not being able to...
  6. M

    Customer wants the grout changing

    I finished a nice little floor job before Christmas. It was an under tile heating system followed by black tiles and then Grey grout as per customers requirments. Now the customer says that he wanted black grout. As the grey grout is set, is it possible to go over it with a black grout and...
  7. G

    Customer street...again

    I see with interest today...that customer street have joined the forum,we will see what they have to say in due course no doubt....here is a reminder of the last thread about this company....Gaz http://www.tilersforums.com/tiling-forum/3887-customer-street.html
  8. G

    argument with customer

    He swears blind the person who has let him down for the past three weeks is a tiler.I told he he was'nt! "why not" he said. because a real tiler does not fix tiles to wall paper and he doesnt draw individual squares on the floor with blackboard chalk where he thinks the tiles are going to go...
  9. U

    has a customer askes to see your qualifications

    Has a customer ever asked what qualifications you have or asked to see them? As a plumber I have C&G, water regs and part p (for electrics) but no one has asked to see them, For the Water regs I have a Bpec photo ID and always keep it with me just in case

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