customer

When going in to quote a job for a wooden floor,do you give the customer the option of using fastflex,if floor is sound,or using 12mm plyboard or using 6mm backerboard,or do you try and point them in the way you think is best.

i just recently tiled 13 sq bathroom walls and a 3m2 floor done in 2 days finished late though last night tiled the floor with 300x300 porcelain (nice tiles) with the toilet and sink in aswell a tiny bathroom so you could imagine there werent alot of space anyway the toilet wasnt screwed in and...

Went to a job this morning that i have had booked in for 4 weeks, customer is away but mother would be there to let me in. Turned up this morning and right as rain the mother is there to greet me. "come on in, want a tea or coffee?" (im looking at freshly tiled splashback) "errrrr! i am here...

I keep reading that sometimes it's the customer that's supplying the adhesive and grout, and some of those times the tiler doesn't even know the brand. Do you let your customer buy the gear, if so do you tell them the brand you use? Some issues regarding loosing a bit of cash yourself, the...

I started a job I got through a kitchen company and after an initial quote to work before the kitchen was fitted. On arrival the client had purchased a 10 x 8 bathroom tile for the wall and a low gradeceramic tile for the floor. I began the work on a wednesday afternoon, after not being able to...

I finished a nice little floor job before Christmas. It was an under tile heating system followed by black tiles and then Grey grout as per customers requirments. Now the customer says that he wanted black grout. As the grey grout is set, is it possible to go over it with a black grout and...

I see with interest today...that customer street have joined the forum,we will see what they have to say in due course no doubt....here is a reminder of the last thread about this company....Gaz http://www.tilersforums.com/tiling-forum/3887-customer-street.html

He swears blind the person who has let him down for the past three weeks is a tiler.I told he he was'nt! "why not" he said. because a real tiler does not fix tiles to wall paper and he doesnt draw individual squares on the floor with blackboard chalk where he thinks the tiles are going to go...

Has a customer ever asked what qualifications you have or asked to see them? As a plumber I have C&G, water regs and part p (for electrics) but no one has asked to see them, For the Water regs I have a Bpec photo ID and always keep it with me just in case

I started a job today where I had to tile an area of wall behind an AGA and also the floor underneath. I got the job done and I need to go back tomorrow to grout. This evening she was really picky about the floor. She told me that the grout lines weren't straight until I showed her the spacers...

every1 take note customer street is just UFINDUS but with a new name they had to change the name coz the rep of ufindus was so bad i worked for this organisation for a long period and i can comfirm it is a rip of they will promise enquiries but all these are is people including staff and...

Hi, Went round a customers house the other night using a quote sheet that I printed off of the forum(very good). Anyway I rang her with a price last night and then said I will post it to her,which I thinks is better.Anyway instead of sending her a copy of what I wrote down, I wondered if...

hi guys finished a job today & told the lady adhesive & grout would cost £185.00 she nearly dropped dead she then asked for a receipt the problem i have is the receipt i have only comes to £136.00 because of my trade discount it should of been £226.00 retail so i have still knocked £40.00 off...

customer street any feedback is much appreciated, had a few calls from a firm called customer street, who if i register with them say they can gurantee 26 enquiries a month. so i asked how much as you do :) the initial payment is about £270 then 8 weeks later it goes to £35 a month including...

Went to my local tile supplier on Saturday he told me a story about a professional tiler in my area who tiled a bathroom for a customer last week, only 8sqm in white tiles, but a box of pink tiles got picked up by mistake, anyway he thought she wanted them dotted around...oops no she didn't...

I started a kitchen floor today laying ceramic 330mm2 tiles. I measured them and they were 328mm x329.5mm. No problem I thought. I set them out and started laying the tiles and I was finding it really difficult to keep the grout lines. I had to take the spacers out because it was making it...

Hi All Went out last night to quote for a job. Nice floor, new build house (well 10 years old) so even and level floors. Chipboard with a kind of polestyrene under cushiony thingy ha ha. Think ply over would be good for this? Anyway Customeris having a new kitchen done and we're talking...

An electrician i've met through tiling for a kitchen company asked me to do his new kitchen, he'd liked what i'd done on the others. An opportunity to get my good work passed around I thought. Got there took about 2 hours to decide where he wanted the tiles to finish, couldn't decide whether to...