abusive customer

[charlie1]

Hi all, sensible opinions please.
I have been working on a job for 3 days and work has come to a halt as the tiles don't arrive for another 2 weeks so all I have been doin is prep work. Anyway customer is very unhappy, customer was responsible for ordering the tiles and relations have deteriorated between us. I have always spoken very nice to him but finally enough is enough, he physically threatened me over the phone so I'm just wondering what to do now with this situation? Do I go back in 2 weks to complete job and risk no payment? Do I pass on the job and ask for money for the 3 days Labour?

I'm not worried about the physical threat, I'm just wondering what the right thing to do is?

 

[Ian]

Why was he threatening you if ordering the tiles was his responsibility?

 

[White Room]

As above, why is he turning on you.....

 

[peteablard]

If I was having to wait 2 weeks I'd be asking for payment for the 3 days now anyway

 

[DHTiling]

IMHO at this stage and his phone call, i would walk.. ALARM bells would deffo be ringing..

 

[peteablard]

And once I'd got the money I'd run him over:lol:

Only joking........

 

[kilty55]

hi charlie,ask for payment for work done and leave never to return matey,

no idea why hes threatening you but its not acceptable regardless,is he possibly stalling tile delivery deliberately and starting a fight to get the prep wprk done foc possibly?

either way request money and if its not forthcoming take him to a small claims is my advice and dont return

 

[Rizzle from the Portizzle]

i would ask for the three days plus the cost of days lost due to no other jobs booket in . its not your fault

 

[charlie1]

He made a coment on Sunday blaming me for delay of the job, I asked how I can tile without tiles... In my 3 days I had penciled in for the work I managed to salvage about 7 m2 of the original tiles by hacking off loose cement and reset them, he is ****ed because I can't stay and hack cement of all of them but I explained I had other comitments and most of them where just breaking! At end 3 days I explained it was no longer cost effective to pay me to salvage tiles (which was not part of original plan(just trying to save them money)) and that I had other comitments. And call me when tiles will be arriving

 

[kilty55]

hacking off addy from old tiles.....no thanks