What do topps tiles need to do to fix their bad reputation?

[cam_low]

It's well known amongst everyone here that Topps don't have the greatest reputation on here?

if you were running the show...what would you change or implement?

 

[Qwerty]

Knowledge of staff & better trade prices!

 

[White Room]

I go into my local one about once a fortnight and every time the staff have changed, so why are they losing there employees at such a rate of knots....theres a problem there somewhere and I thought they had trained staff.

 

[Bubblecraft]

I don't have a problem with Topps & they are my main supplier. Use 3 shops that are local to me & staff are really good.

As a company though, they really should be looking at trying to keep their trade clientele. Better price matching, larger variety of adhesives & grouts though I don't have a problem with Bal.

 

[Bubblecraft]

The staff shifting thing is a massive problem. They move a lot of staff up my way.

 

[macten]

My only gripe is their pricing.

Reduce material prices for both trade and non trade.
Give the same discounts to everyone in the trade.
Tiles are pricey too - last time I set foot in one of their stores was to price up 40m2 of 60x60 Roma tiles.
Customer was shocked at price (not as shocked as me), drove her 2 mile to TG and got same tiles for £200 less.
Stock a greater range of materials (not easy because of the relationship with BAL I suppose)

 

[AliGage]

I don't have a problem with Topps & they are my main supplier. Use 3 shops that are local to me & staff are really good.

As a company though, they really should be looking at trying to keep their trade clientele. Better price matching, larger variety of adhesives & grouts though I don't have a problem with Bal.

I completely agree.

I use Topps quite regularly. They help me a lot getting work and in turn i offer advice, and buy product if they can at match competitors. There's a great bunch of lads at both the Peterborough branches.

However, i've said it to the guys. I have no idea why they opened a second store in Peterborough. I would have suggested they turn one into trade counter and store and have the other as a showroom with a better display setup. Some suite in a cubicle etc. It's a bit discount warehouse currently. Better trade discount is a must. If they look after the trade their sales will increase, guarenteed. But currently it's not that competitve.

Apparently they're trialling a new setup in the Milton Keynes store. Kitted out with proper displays etc. Haven't been near enough their recently to have a look though.

 

[bugs183]

On the whole I find the attitude of the very poor, except for the guys in the Kings Heath Birmingham Branch, they were really good.
You have to beg to get a half sensible price out of them, then you get a lecture from someone thats never fixed a tile in their lives about, they show no care for people with any experience.
I avoid the place as much as in physically possible!

 

[kevin67]

im in the glasgow area and they shuffle their staff about quite alot, but i use them as my main supplier and dont have a problem with them. they usually have everything i need in stock and they also give my cards out, so i dont have any problems with topps

 

[Bubblecraft]

im in the glasgow area and they shuffle their staff about quite alot, but i use them as my main supplier and dont have a problem with them. they usually have everything i need in stock and they also give my cards out, so i dont have any problems with topps

Glasgow (GWR), Hillington or Govan branches?