New member needs help with Porcelanosa

[Flintstone]

In my opinion, they are sold as, and bought as a premium tile for that class of tile, and what you have received isn’t a premium finish. I wouldn’t accept it.

 

[P993]

Agree. I’m just worried they are going to be difficult about returns, at least if their first reaction is anything to go by.

 

[P993]

At that price I would expect rectified tiles to be exactly that and I wouldn't accept that quality. You may need to speak to someone further up the food chain.

Agree. Hence was wondering if anyone has advice in terms of how to handle.

 

[Flintstone]

You are legally entitled to return items bought without explanation for I think 30 days

 

[Middlesex Tiles]

You are legally entitled to return items bought without explanation for I think 30 days

You actually have no legal right of return - unless there is a fault with the product/description/the way it was sold. I think that if these are sold as a rectified tile - then the customer has every right to return the tile.

I would certainly take that tile back if I sold it as rectified.

 

[P993]

Thanks. That is the plan!

Just spoke to Uncle Ray. Breath of fresh air. Very honest and sincere chap, who knows his stuff. Gonna try and pop in tomorrow.

 

[Dumbo]

Did you order over the internet. Did you have a sample ?

 

[P993]

I didn’t keep the sample. Ordered in store but paid by phone

 

[Middlesex Tiles]

Internet distance selling laws give you an automatic right of return up to 7 days from delivery.

 

[Middlesex Tiles]

Also applies to telephone orders.