this supplier was having none of it that there could be any chance it was his stone at faul.t i think this one is going to end up being put back on the customer, i have offered to replace the 8 stone free labour if necessary just as a courtesy but would like have it be as a favour rather than me fixing work, ive got a good rep in that village and i want to keep it. ive also suggested a full strip back and reseal of the whole floor then only use what i tell them this time to clean it!!