Help Ocd Customer From Hell!!!!!!!!!!!!!

[Pawelzik]

A sad story but it brings up a question for me. In Germany, when the customer refuses to pay the tiler as he claims the work to be too bad, somewhen this comes also up to court.

But before that someone has to verify the quality of the work, this is the basic for the court´s decision. We over here have consultant agencies for that, accredited for verifying tile works.

- The consultant agency is choosen by the customer together with the tiler, each party can regret the proposed consultant (e.g. if there is relationship to one of the parties or other circumstances) until a consultant is found who meets both parties interests.

- If the tiler has proposed a consultant several times and the customer had refused to take one this will be a plus for the tiler at court.
- The consultant is finally paid by the loosing party; and if the tiler is sure that his work is okay and inside the BS tolerances he doesn´t need to worry.
- Sure both parties are represented by their solicitors but the consultants result is the important independant 3rd party voice.

Is this also practice / typical in the UK ?
Regards, Martin

 

[JIMBOB187]

Evening all.

So just an update and a request. The non paying customer is defending the claim in court and has had another local tiler visit and quote for what he calls repair. I know this because the tiler in question rang me the same day and siad for two days labour he would fix it (about 4 tiles lipping up approximately 2mm) and keep the matter out of court, no way I said and I explained what condition the substrate was in and that luckily for me I have pictures to prove it and advised self levelling and plastering to the customer. I have an interesting relationship with this tiler as he is very adverse to competition, not a problem at all and no reflection on his integrity after all it is business but he has not seen the pictures before and after so the customer is probably thinking that he can present this quote in court and win hands down,.

I have another more well known(probably the best in the area) tiler who has seen the pictures and has made a statement and is prepared to come to court aswell my question is would any of you peeps be prepared to write a brief statement on headed paper and post it to my house. I will post the pics for you all to look at, it should say something like given the condition of the substrate a showroom finish would be impossible, the customers expectations were unrealistic and self levelling and reskim would have been beneficial, don't all write the same though eh, if anyone feels like helping I will PM them my home address or you could email it on your letter head.

Let me know. I am so gonna stiff this dude.

Can't upload th eimages they are 3meg so I will email them to anyone interested in helping.

 

[sWe]

Documentation is a-ok :yes:

 

[JIMBOB187]

Evening all.

So just an update and a request. The non paying customer is defending the claim in court and has had another local tiler visit and quote for what he calls repair. I know this because the tiler in question rang me the same day and siad for two days labour he would fix it (about 4 tiles lipping up approximately 2mm) and keep the matter out of court, no way I said and I explained what condition the substrate was in and that luckily for me I have pictures to prove it and advised self levelling and plastering to the customer. I have an interesting relationship with this tiler as he is very adverse to competition, not a problem at all and no reflection on his integrity after all it is business but he has not seen the pictures before and after so the customer is probably thinking that he can present this quote in court and win hands down,.

I have another more well known(probably the best in the area) tiler who has seen the pictures and has made a statement and is prepared to come to court aswell my question is would any of you peeps be prepared to write a brief statement on headed paper and post it to my house. I will post the pics for you all to look at, it should say something like given the condition of the substrate a showroom finish would be impossible, the customers expectations were unrealistic and self levelling and reskim would have been beneficial, don't all write the same though eh, if anyone feels like helping I will PM them my home address or you could email it on your letter head.

Let me know. I am so gonna stiff this dude.

Can't upload th eimages they are 3meg so I will email them to anyone interested in helping.

Anyone else want to help fight for the tilers cause I gaurantee that when I email you the pics you will be compelled to help.

 

[sibs]

Anyone else want to help fight for the tilers cause I gaurantee that when I email you the pics you will be compelled to help.

Hi jimbob I'd love to help but I think I'm a bit too new to the trade I think you need the opinion of a seasoned tiler best of luck though I hope you stuff him out of sight lol

 

[pjtiler]

if my 45 years in the trade can help jimbob give me a shout

 

[Grace'sDad]

I will help - I can pen a good letter and I have nice letterheads!!!

 

[JIMBOB187]

Thanks guys just sent you a pm with my email on, really appreciate any weight I can take to court, I'm not that worried but my wife is, any more good samaritans want to give an unbiased professional opinion after viewing the substrate pics, not asking much just to reiterate what I told the customer, ie plasterer and self leveller needed, finnish would not be like he has seen in a glossy magazine, the crazy thing is it looks bloody brilliant. Come on people.

 

[sibs]

Thanks for the msg jimbob I will be in touch. If you think I can help I will. :grouphug:

 

[JIMBOB187]

Just a quick thank you to the guys and girl that dropped me an email with an offer of putting pen to paper for me, greatly appreciated, pat yourselves on the back, all these people on the site and your where the only four that offered so well done I really appreciate it and so does my family. Thanks again, if you ever need any help and think I can, then just ask.
----
Thanks to the fifth person that just offered to help, greatly appreciated. To save any new readers the chore of reading the whole thread I am asking for people to put a letter together stating that the condition of the substrate can greatly effect the finished look of wall and floor tiles, obvious to us but when in court you have to evidence the obvious, unless the judge is a tiler of course(unlikely), anyone interested in helping pm me and I will forward some pics. Have a good week all.