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I can't help you afaik, as I'm not a resident of the UK. I'd suggeset you get that letter signed as an affidavit though; that gives it more weight in court than a simple signed letter.
View all of the UK tiling forum threads, questions and discussions here.
Just a quick thank you to the guys and girl that dropped me an email with an offer of putting pen to paper for me, greatly appreciated, pat yourselves on the back, all these people on the site and your where the only four that offered so well done I really appreciate it and so does my family. Thanks again, if you ever need any help and think I can, then just ask.
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Thanks to the fifth person that just offered to help, greatly appreciated. To save any new readers the chore of reading the whole thread I am asking for people to put a letter together stating that the condition of the substrate can greatly effect the finished look of wall and floor tiles, obvious to us but when in court you have to evidence the obvious, unless the judge is a tiler of course(unlikely), anyone interested in helping pm me and I will forward some pics. Have a good week all.
Just a quick update the customer has got a local tiler who would like to see me closed down to quote for what he calls sub standard work even though he hasn't seen the substrate beforehand, I have two letters from members here and hopefully more on the way, it's just a simple letter people but it will strengthen my case alot and thanks for the ones I already have(Great letter Mark, great).![]()