Can anyone offer me some advice please?

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Dave Cleaver

Hi all

I'm new to this forum thing but confess I joined this one to get some advice.

In March this year I spent around £1200 on some porcelain kitchen floor tiles which prior being laid (by a professional) looked fantastic. Unfortunately, now they are laid they simply do not look the same. I have an 'original' and you can so clearly see there is a problem with the product itself. We have cleaned them with the recommended product but to no avail.

I want to know who best to complain to. Trading Standards want the written declaration of 2 or 3 Pro tilers saying they don't look right but I feel it's a bloody cheek to ask a Pro to come to my house when there isn't much in it for him.

I can't let it go because they simply look terrible compared to how they look in the showroom.

Anyone? Please?

Dave
 
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peckers

Hi dave what sort of finish do or did they have? polished/matt looking etc? where are they layed? is there much foot traffic shoes slippers etc? What grade of porcelain were they? what were they sealed with if they were sealed? what have you been cleaning them with? how long have they been down? Do they just look dirty or lost there lustre or scratched etc. and finally has the grout changed too as in looking dirty etc?
 
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Dave Cleaver

To all who have replied so quickly, thanks so much. Here we go:

I live south coast 5 miles west of Brighton, in Lancing. I bought the tiles from 'Tiles Tiles Tiles in Portslade. They are porcelain but I don't know what grade. They are a whitish colour finished with 'sparkly' bits ingrained and have a mottled feel to them.

They were laid with the recommended adhesive and grout (by the same store we bough the tiles from), then he rinsed them 6 or 7 times, ironically using a new sponge and bucket he'd bought that day - the tiler was brilliant. We know he didn't use dirty water or sponge etc.

The next day we knew they weren't right. They have taken on a yellowish hue on about 95% of the surface area. We cleaned them loads of times with the recommended LTP product following their instructions to the letter, then again with their more concentrated LTP product.

We cleaned them again and again but when you place the new tile next to one, you can see they simply don't look the same. the grout is fine and looks the same as when applied the first day (April this year)

Thanks again for your help

Dave
 
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