Tile cross joint tolerance? - TilersForums.com

[Old Mod]

Thank you @Paul C. cheers mate,
Can you actually recite BS yet?
That’s the 5385 type, not the Bovine type!

 

[Tile Shop]

Thank you @Paul C. cheers mate,
Can you actually recite BS yet?
That’s the 5385 type, not the Bovine type!

Not yet..... by christmas maybe

 

[Italy]

still this story?
on the packaging is not written:
do not accept disputes on the material in place?
or is it not written in uk?
otherwise I take the van and I come to uk to work.

 

[Dumbo]

Yes it is @antonio . I am thinking of putting in my estimates that customers must check tiles before instalation .

 

[Tile Shop]

still this story?
on the packaging is not written:
do not accept disputes on the material in place?
or is it not written in uk?
otherwise I take the van and I come to uk to work.

No complaints about the tile quality once fixed. Yes that is on most boxes over here. Sizing issues need to be taken up with the supplier before fixing or as soon as it is spotted by the tiler. If they are within tolerance though, doubt you'd get much help.

However after its fixed, doesn't stop a customer complaining about the workmanship. Maybe the tiles are the problem, but the fitter will have a tough time defending his work if it wasn't discussed with the customer beforehand that the sizes will potentially cause issue.

 

[Italy]

Yes it is @antonio . I am thinking of putting in my estimates that customers must check tiles before instalation .

if it's lawful you can do it

 

[Italy]

tilers must understand that nowadays
it takes more time to explain that to work.
otherwise you may have problems at the end of the job.

 

[Tile Shop]

Ok cheers Paul . Lesson learnt

Maybe, but don't kick yourself too much about it. You can still use the tiles sizes to your defence. they're all fixed, you have examples of how the size caused a problem and there was hardly any way round it (there may have been but you don't need to tell them that). Ok so you haven't done yourself many favours by not raising it sooner, but still sounds to me like your customer is a bit of a tw4t.

 

[Old Mod]

I had an issue recently, after breaking 3 2.4 x 1.2m pieces I downed tools and refused to work with them any longer.
They were bowed and tensioned, and wasn’t going to be blamed for poor workmanship.



Two pieces back to back!


27mm!




U.K. rep couldn’t deal with it, I wanted to back 28 pieces, had to wait 10 days for factory rep.
As he came in he was already filming my equipment and table. Insisted we moved a couple around the room to my table and ask that we cut them.
Of course they cut first time, why wouldn’t they, the rep was there!
After inspecting the material and my work, he refused to return them, however, he asked that we carry on best we could and said that they had put 10 pieces of same batch to one side for replacements, and agreed to replace any and all broken pieces.
He added, they also had a complete new batch on standby if things didn’t improve.
So whilst I didn’t get what I wanted, ie all changed, as far as I was concerned it was a win for me and proved to client and contractor that I wasn’t a complete numpty anyway.
So it does pay to be vigilant and to trust your instinct and complain when you feel it’s the right thing to do.

 

[WetSaw]

Looks like 27mm to me...